Installation error: Adobe Color JA Extra Settings CS4
Mitch Nickname Mar 2, 2010 9:44 AMI have a multiuser Mac CS4 Design Studio (college department). All but one computer is installing fine. This is a PowerMac G5 with 10.5.8. Clean as a whistle, nothing funny installed, no other problems.
The installer fails when installing Illustrator, specifically when installing the additional-but-required item named "Adobe Color JA Extra Settings CS4". It simply fails with a helpful "Error 2" message. I don't know what this item is, but without it, Illustrator won't install.
All other CS4 applications install fine. I've repaired permissions, tried installing from another Admin user on the same computer, etc. I've tried installing both from the original CDs and from the downloaded license installer. Etc etc.
The Adobe installation log appears useless. I run the "Adobe Support Advisor" which tells me:
Issue no: id18470
Unable to update an installed font when installing the Adobe Creative Suite 4 product
and points me to:
http://kb2.adobe.com/cps/403/kb403901.html
Which, if related at all, doesn't provide any info since it doesn't tell me what font is related (although my gut feeling is this isn't a font issue at all, but it's impossible to know). Anyway I try using the Support Advisor to upload the logs to Adobe but keep getting "The storage server is unavailable! Please try again later." That's helpful. Anyway, to rule out any font permission issues I force-propagated proper permissions in /Library/Fonts and ~/Library/Fonts. No change.
I've been on hold with Adobe Support for 45 minutes and can't stay on much longer, so I figure I'll post here to see if anyone has any suggestions. I wish they'd at least have better music.
Any idea what this file/item is, and if there's either another way to install it (ie copy from another Mac) or manually deselect it from the installer?
The last chunk of lines from the installation log follows; no idea where the proper cutoff is.
Thanks!
1 Deleted
[ 1] Tue Mar 2 11:36:16 2010 INFO
Completing repair for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorEU_ExtraSettings2-mul/AdobeColorEU_ExtraSettings2-mul.dmg
[ 1] Tue Mar 2 11:36:17 2010 DEBUG
RepairPayload succeeded.
[ 1] Tue Mar 2 11:36:17 2010 INFO
Physical payload repair result:0
[ 0] Tue Mar 2 11:36:17 2010 INFO
Calling the custom action code for post-repair for payload {69A6AF34-639F-4AC8-8EFB-86DB91C5E106}
[ 0] Tue Mar 2 11:36:17 2010 DEBUG
BEGIN Payload Properties
ARK_UninstallAliasName=Uninstall Adobe Color EU Extra Settings CS4
AddRemoveInfoEstimatedSize=2216341
AdobeCode={69A6AF34-639F-4AC8-8EFB-86DB91C5E106}
CLE=
EULA_LANGUAGE=en_US
INSTALLDIR=/Applications
MEDIATAG=
OS64Bit=0
UILanguageSelected=en_US
UPGRADEQUALSN=
defaultLanguage=en_US
driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}
eula_EPIC_EULA_ACCEPTED=1
eula_EPIC_EULA_SELECTED=0
installLanguage=en_US
installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107
mediaName=Adobe CS4 Design Premium Disc 1
mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorEU_ExtraSettings2-mul/AdobeColorEU_ExtraSettings2-mul.dmg
mediaType=1
mediaVolumeIndex=1
parentAdobeCode=
platform=OSX
productName=Adobe Color EU Extra Settings CS4
sessionID=502814f68fd7e36868492dfad441107
setupVersion=2.0.138.0
END Payload Properties
Operation complete. Setting status: 0
Popping new operation
Creating instruction for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A} Adobe Color JA Extra Settings CS4
[ 0] Tue Mar 2 11:36:17 2010 INFO
Calling the custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}
[ 0] Tue Mar 2 11:36:17 2010 DEBUG
BEGIN Payload Properties
ARK_UninstallAliasName=Uninstall Adobe Color EU Extra Settings CS4
AddRemoveInfoEstimatedSize=2216341
AdobeCode={2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}
CLE=
EULA_LANGUAGE=en_US
INSTALLDIR=/Applications
MEDIATAG=
OS64Bit=0
UILanguageSelected=en_US
UPGRADEQUALSN=
defaultLanguage=en_US
driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}
eula_EPIC_EULA_ACCEPTED=1
eula_EPIC_EULA_SELECTED=0
installLanguage=en_US
installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107
mediaName=Adobe CS4 Design Premium Disc 1
mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
mediaType=1
mediaVolumeIndex=1
parentAdobeCode=
platform=OSX
productName=Adobe Color JA Extra Settings CS4
sessionID=502814f68fd7e36868492dfad441107
setupVersion=2.0.138.0
END Payload Properties
Custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A} returned : [object Object]
BEGIN Dependent operations for DRIVER {E8B28C6D-46DF-4842-9B06-9924D94DA1E0} Adobe Creative Suite 4 Design Premium
{78F4C3FA-BE2D-4392-A98A-68A3498E3E94} Adobe Anchor Service CS4
{BC286945-85E3-44BC-86E0-F6F856E159CB} Suite Shared Configuration CS4
END Dependent operations for DRIVER {E8B28C6D-46DF-4842-9B06-9924D94DA1E0} Adobe Creative Suite 4 Design Premium
Checking operation result for {78F4C3FA-BE2D-4392-A98A-68A3498E3E94} Adobe Anchor Service CS4
Checking operation result for {BC286945-85E3-44BC-86E0-F6F856E159CB} Suite Shared Configuration CS4
Operation can be attempted
Popped
BEGIN Payload Properties
ARK_UninstallAliasName=Uninstall Adobe Color JA Extra Settings CS4
AddRemoveInfoEstimatedSize=2216341
CLE=
EULA_LANGUAGE=en_US
INSTALLDIR=/Applications
MEDIATAG=
OS64Bit=0
UILanguageSelected=en_US
UPGRADEQUALSN=
defaultLanguage=en_US
driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}
eula_EPIC_EULA_ACCEPTED=1
eula_EPIC_EULA_SELECTED=0
installLanguage=en_US
installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107
mediaName=Adobe CS4 Design Premium Disc 1
mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
mediaType=1
mediaVolumeIndex=1
parentAdobeCode=
platform=OSX
productName=Adobe Creative Suite 4 Design Premium
sessionID=502814f68fd7e36868492dfad441107
setupVersion=2.0.138.0
END Payload Properties
[ 1] Tue Mar 2 11:36:17 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[ 0] Tue Mar 2 11:36:17 2010 INFO
setting timeout
[ 1] Tue Mar 2 11:36:17 2010 INFO
Beginning installation for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
[ 1] Tue Mar 2 11:36:17 2010 DEBUG
Setting determined properties...
Mounting payload image at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
[ 1] Tue Mar 2 11:36:19 2010 DEBUG
Payload mounted at /tmp/.tempdirVk0XtuAb
[ 1] Tue Mar 2 11:36:19 2010 INFO
Reading instructions from /Library/Application Support/Adobe/Installers/R2/Setup.app/Contents/SharedSupport/InstallSetup.js
[ 1] Tue Mar 2 11:36:19 2010 DEBUG
Uninstalling {7E8C0B6B-A9DD-47C2-9589-43442F753117} as part of upgrade installation.
[ 1] Tue Mar 2 11:36:19 2010 INFO
Reading instructions from /Library/Application Support/Adobe/Uninstall/{7E8C0B6B-A9DD-47C2-9589-43442F753117}.js
[ 1] Tue Mar 2 11:36:19 2010 ERROR
Unable to get alias data from uninstall db for storage key {7E8C0B6B-A9DD-47C2-9589-43442F753117} due to error 4
[ 1] Tue Mar 2 11:36:19 2010 FATAL
JavaScript processing failed with error:
[ 1] Tue Mar 2 11:36:19 2010 DEBUG
Rolling back prior actions...
[ 1] Tue Mar 2 11:36:19 2010 INFO
Completing installation for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
[ 1] Tue Mar 2 11:36:20 2010 ERROR
InstallPayload failed.
[ 0] Tue Mar 2 11:36:20 2010 DEBUG
Adding failed payload to required list
Adding failed payload to required list
Adding failed payload to critical list
Adding failed payload to required list
Adding failed payload to required list
[ 0] Tue Mar 2 11:36:23 2010 DEBUG
Mid stream failure: User decided to quit
[ 0] Tue Mar 2 11:36:23 2010 INFO
Calling the ROLLBACK custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}
[ 0] Tue Mar 2 11:36:23 2010 DEBUG
BEGIN Payload Properties
ARK_UninstallAliasName=Uninstall Adobe Color JA Extra Settings CS4
AddRemoveInfoEstimatedSize=2216341
AdobeCode={2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}
CLE=
EULA_LANGUAGE=en_US
INSTALLDIR=/Applications
MEDIATAG=
OS64Bit=0
UILanguageSelected=en_US
UPGRADEQUALSN=
defaultLanguage=en_US
driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}
eula_EPIC_EULA_ACCEPTED=1
eula_EPIC_EULA_SELECTED=0
installLanguage=en_US
installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107
mediaName=Adobe CS4 Design Premium Disc 1
mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
mediaType=1
mediaVolumeIndex=1
parentAdobeCode=
platform=OSX
productName=Adobe Color JA Extra Settings CS4
sessionID=502814f68fd7e36868492dfad441107
setupVersion=2.0.138.0
END Payload Properties
Operation complete. Setting status: 2
Popping new operation
Creating instruction for payload {6CA25E84-FDC9-4EAE-86A6-FE0697BAF171} Adobe Color NA Recommended Settings CS4
User exited workflow.
Marking payload {6CA25E84-FDC9-4EAE-86A6-FE0697BAF171} Adobe Color NA Recommended Settings CS4 as canceled
Status object
Log of: object
isRunning {boolean}: false
percentComplete {number}: 100
message {object}: [object Object]
Log of: object
code {number}: 1
Set payload canceled status
Creating instruction for payload {9153FB2B-184A-4FBD-A4DE-334CFD5900E9} Adobe Utilities CS4
User exited workflow.
Marking payload {9153FB2B-184A-4FBD-A4DE-334CFD5900E9} Adobe Utilities CS4 as canceled
Status object
Log of: object
isRunning {boolean}: false
percentComplete {number}: 100
message {object}: [object Object]
Log of: object
code {number}: 1