0 Replies Latest reply: Mar 2, 2010 9:44 AM by Mitch Nickname RSS

    Installation error: Adobe Color JA Extra Settings CS4

    Mitch Nickname

      I have a multiuser Mac CS4 Design Studio (college department).  All but one computer is installing fine.  This is a PowerMac G5 with 10.5.8.  Clean as a whistle, nothing funny installed, no other problems.

       

      The installer fails when installing Illustrator, specifically when installing the additional-but-required item named "Adobe Color JA Extra Settings CS4".  It simply fails with a helpful "Error 2" message.  I don't know what this item is, but without it, Illustrator won't install.

       

      All other CS4 applications install fine.  I've repaired permissions, tried installing from another Admin user on the same computer, etc.  I've tried installing both from the original CDs and from the downloaded license installer.  Etc etc.

       

      The Adobe installation log appears useless.  I run the "Adobe Support Advisor" which tells me:

       

        Issue no: id18470

        Unable to update an installed font when installing the Adobe Creative Suite 4 product

       

      and points me to:

       

        http://kb2.adobe.com/cps/403/kb403901.html

       

      Which, if related at all, doesn't provide any info since it doesn't tell me what font is related (although my gut feeling is this isn't a font issue at all, but it's impossible to know).  Anyway I try using the Support Advisor to upload the logs to Adobe but keep getting "The storage server is unavailable! Please try again later."  That's helpful.  Anyway, to rule out any font permission issues I force-propagated proper permissions in /Library/Fonts and ~/Library/Fonts.  No change.

       

      I've been on hold with Adobe Support for 45 minutes and can't stay on much longer, so I figure I'll post here to see if anyone has any suggestions.  I wish they'd at least have better music.

       

      Any idea what this file/item is, and if there's either another way to install it (ie copy from another Mac) or manually deselect it from the installer?

       

      The last chunk of lines from the installation log follows; no idea where the proper cutoff is.

       

      Thanks!

       

       

      1 Deleted

      [       1] Tue Mar  2 11:36:16 2010  INFO

      Completing repair for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorEU_ExtraSettings2-mul/AdobeColorEU_ExtraSettings2-mul.dmg

      [       1] Tue Mar  2 11:36:17 2010 DEBUG

      RepairPayload succeeded.

      [       1] Tue Mar  2 11:36:17 2010  INFO

      Physical payload repair result:0

      [       0] Tue Mar  2 11:36:17 2010  INFO

      Calling the custom action code for post-repair for payload {69A6AF34-639F-4AC8-8EFB-86DB91C5E106}

      [       0] Tue Mar  2 11:36:17 2010 DEBUG

      BEGIN Payload Properties

      ARK_UninstallAliasName=Uninstall Adobe Color EU Extra Settings CS4

      AddRemoveInfoEstimatedSize=2216341

      AdobeCode={69A6AF34-639F-4AC8-8EFB-86DB91C5E106}

      CLE=

      EULA_LANGUAGE=en_US

      INSTALLDIR=/Applications

      MEDIATAG=

      OS64Bit=0

      UILanguageSelected=en_US

      UPGRADEQUALSN=

      defaultLanguage=en_US

      driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}

      eula_EPIC_EULA_ACCEPTED=1

      eula_EPIC_EULA_SELECTED=0

      installLanguage=en_US

      installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107

      mediaName=Adobe CS4 Design Premium Disc 1

      mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorEU_ExtraSettings2-mul/AdobeColorEU_ExtraSettings2-mul.dmg

      mediaType=1

      mediaVolumeIndex=1

      parentAdobeCode=

      platform=OSX

      productName=Adobe Color EU Extra Settings CS4

      sessionID=502814f68fd7e36868492dfad441107

      setupVersion=2.0.138.0

      END Payload Properties

      Operation complete. Setting status: 0

      Popping new operation

      Creating instruction for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A} Adobe Color JA Extra Settings CS4

      [       0] Tue Mar  2 11:36:17 2010  INFO

      Calling the custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}

      [       0] Tue Mar  2 11:36:17 2010 DEBUG

      BEGIN Payload Properties

      ARK_UninstallAliasName=Uninstall Adobe Color EU Extra Settings CS4

      AddRemoveInfoEstimatedSize=2216341

      AdobeCode={2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}

      CLE=

      EULA_LANGUAGE=en_US

      INSTALLDIR=/Applications

      MEDIATAG=

      OS64Bit=0

      UILanguageSelected=en_US

      UPGRADEQUALSN=

      defaultLanguage=en_US

      driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}

      eula_EPIC_EULA_ACCEPTED=1

      eula_EPIC_EULA_SELECTED=0

      installLanguage=en_US

      installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107

      mediaName=Adobe CS4 Design Premium Disc 1

      mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg

      mediaType=1

      mediaVolumeIndex=1

      parentAdobeCode=

      platform=OSX

      productName=Adobe Color JA Extra Settings CS4

      sessionID=502814f68fd7e36868492dfad441107

      setupVersion=2.0.138.0

      END Payload Properties

      Custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A} returned : [object Object]

      BEGIN Dependent operations for DRIVER {E8B28C6D-46DF-4842-9B06-9924D94DA1E0} Adobe Creative Suite 4 Design Premium

        {78F4C3FA-BE2D-4392-A98A-68A3498E3E94} Adobe Anchor Service CS4

        {BC286945-85E3-44BC-86E0-F6F856E159CB} Suite Shared Configuration CS4

      END Dependent operations for DRIVER {E8B28C6D-46DF-4842-9B06-9924D94DA1E0} Adobe Creative Suite 4 Design Premium

      Checking operation result for {78F4C3FA-BE2D-4392-A98A-68A3498E3E94} Adobe Anchor Service CS4

      Checking operation result for {BC286945-85E3-44BC-86E0-F6F856E159CB} Suite Shared Configuration CS4

      Operation can be attempted

      Popped

      BEGIN Payload Properties

      ARK_UninstallAliasName=Uninstall Adobe Color JA Extra Settings CS4

      AddRemoveInfoEstimatedSize=2216341

      CLE=

      EULA_LANGUAGE=en_US

      INSTALLDIR=/Applications

      MEDIATAG=

      OS64Bit=0

      UILanguageSelected=en_US

      UPGRADEQUALSN=

      defaultLanguage=en_US

      driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}

      eula_EPIC_EULA_ACCEPTED=1

      eula_EPIC_EULA_SELECTED=0

      installLanguage=en_US

      installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107

      mediaName=Adobe CS4 Design Premium Disc 1

      mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg

      mediaType=1

      mediaVolumeIndex=1

      parentAdobeCode=

      platform=OSX

      productName=Adobe Creative Suite 4 Design Premium

      sessionID=502814f68fd7e36868492dfad441107

      setupVersion=2.0.138.0

      END Payload Properties

      [       1] Tue Mar  2 11:36:17 2010  INFO

      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      Installer Operation: PayloadInstaller

      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      Request to install payload

      [       0] Tue Mar  2 11:36:17 2010  INFO

      setting timeout

      [       1] Tue Mar  2 11:36:17 2010  INFO

      Beginning installation for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg

      [       1] Tue Mar  2 11:36:17 2010 DEBUG

      Setting determined properties...

      Mounting payload image at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg

      [       1] Tue Mar  2 11:36:19 2010 DEBUG

      Payload mounted at /tmp/.tempdirVk0XtuAb

      [       1] Tue Mar  2 11:36:19 2010  INFO

      Reading instructions from /Library/Application Support/Adobe/Installers/R2/Setup.app/Contents/SharedSupport/InstallSetup.js

      [       1] Tue Mar  2 11:36:19 2010 DEBUG

      Uninstalling {7E8C0B6B-A9DD-47C2-9589-43442F753117} as part of upgrade installation.

      [       1] Tue Mar  2 11:36:19 2010  INFO

      Reading instructions from /Library/Application Support/Adobe/Uninstall/{7E8C0B6B-A9DD-47C2-9589-43442F753117}.js

      [       1] Tue Mar  2 11:36:19 2010 ERROR

      Unable to get alias data from uninstall db for storage key {7E8C0B6B-A9DD-47C2-9589-43442F753117} due to error 4

      [       1] Tue Mar  2 11:36:19 2010 FATAL

      JavaScript processing failed with error:

       

      [       1] Tue Mar  2 11:36:19 2010 DEBUG

      Rolling back prior actions...

      [       1] Tue Mar  2 11:36:19 2010  INFO

      Completing installation for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg

      [       1] Tue Mar  2 11:36:20 2010 ERROR

      InstallPayload failed.

      [       0] Tue Mar  2 11:36:20 2010 DEBUG

      Adding failed payload to required list

      Adding failed payload to required list

      Adding failed payload to critical list

      Adding failed payload to required list

      Adding failed payload to required list

      [       0] Tue Mar  2 11:36:23 2010 DEBUG

      Mid stream failure: User decided to quit

      [       0] Tue Mar  2 11:36:23 2010  INFO

      Calling the ROLLBACK custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}

      [       0] Tue Mar  2 11:36:23 2010 DEBUG

      BEGIN Payload Properties

      ARK_UninstallAliasName=Uninstall Adobe Color JA Extra Settings CS4

      AddRemoveInfoEstimatedSize=2216341

      AdobeCode={2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}

      CLE=

      EULA_LANGUAGE=en_US

      INSTALLDIR=/Applications

      MEDIATAG=

      OS64Bit=0

      UILanguageSelected=en_US

      UPGRADEQUALSN=

      defaultLanguage=en_US

      driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}

      eula_EPIC_EULA_ACCEPTED=1

      eula_EPIC_EULA_SELECTED=0

      installLanguage=en_US

      installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107

      mediaName=Adobe CS4 Design Premium Disc 1

      mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg

      mediaType=1

      mediaVolumeIndex=1

      parentAdobeCode=

      platform=OSX

      productName=Adobe Color JA Extra Settings CS4

      sessionID=502814f68fd7e36868492dfad441107

      setupVersion=2.0.138.0

      END Payload Properties

      Operation complete. Setting status: 2

      Popping new operation

      Creating instruction for payload {6CA25E84-FDC9-4EAE-86A6-FE0697BAF171} Adobe Color NA Recommended Settings CS4

      User exited workflow.

      Marking payload {6CA25E84-FDC9-4EAE-86A6-FE0697BAF171} Adobe Color NA Recommended Settings CS4 as canceled

      Status object

      Log of: object

      isRunning {boolean}: false

      percentComplete {number}: 100

      message {object}: [object Object]

      Log of: object

      code {number}: 1

       

      Set payload canceled status

      Creating instruction for payload {9153FB2B-184A-4FBD-A4DE-334CFD5900E9} Adobe Utilities CS4

      User exited workflow.

      Marking payload {9153FB2B-184A-4FBD-A4DE-334CFD5900E9} Adobe Utilities CS4 as canceled

      Status object

      Log of: object

      isRunning {boolean}: false

      percentComplete {number}: 100

      message {object}: [object Object]

      Log of: object

      code {number}: 1