9 Replies Latest reply: Mar 5, 2010 3:10 PM by debwarr3 RSS

    Bridge CS4 no longer reading Raw files after reinstalling PS CS4

    debwarr3 Community Member

      I recently uninstalled PSE8 (using Adobe installer) and was prompted to reinstall PS CS4.  I did this and now Bridge is no longer reading my Raw files.  I just get a white blank where the image should be.  I tried reinstalling Raw Converter 5.6 but it still does not work. 

       

      I use a Canon T1i and am running Snow Leopard on my Mac.

       

      Any ideas how I can get Bridge working again?

       

      Thanks.

        • 1. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
          Community Member

          Make sure your ACR plug-in is updated to ACR 5.6.

          • 2. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
            debwarr3 Community Member

            If this is the same thing as Adobe Camera Raw 5.6 (I'm assuming it is), I've done this, both by downloading directly from Adobe's site and through the Adobe updater in Bridge.  When I tried to install ACR 5.6 again, I received an error message that I already have it, but when I check the version of Camera Raw on Bridge CS4, it's only 5.0.  I don't know why the update doesn't seem to "stick".  Any suggestions?

            • 3. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
              Community Member

              debwarr3 wrote:

               

              If this is the same thing as Adobe Camera Raw 5.6 (I'm assuming it is),

               

              Of course it is. 

               

              debwarr3 wrote:

               

              …but when I check the version of Camera Raw on Bridge CS4, it's only 5.0.  I don't know why the update doesn't seem to "stick".  Any suggestions?

               

              You obviously have a bad installation of the Camera Raw plug-in.

               

              You need to remove the ACR 5.0 plug-in, which somehow you did not remove when installing 5.6, and instal 5.6 in the correct location.  Read the Camera Raw update instructions again, very carefully.  The location is detailed exactly.  Note that you start with the ROOT LEVEL Library, NOT your user library.

               

              This screen shot is from an earlier post and it shows Camera Raw 5.1 installed.  The path is the same for ACR 5.6.  Note that you can only have one instance of the Camera Raw plug-in installed per version of Photoshop (5.6 for CS4, 4.x for CS3, 3.x for CS2) each in its respective folder.

               

              Path_to_ACR_5x.jpg

               

              Command-click on the thumbnail to see the image at full size in a new web browser window.

              • 4. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
                debwarr3 Community Member

                Thank you for the screen shot.  That was very helpful in making sure the file was installed properly.  It is now and I am at least able to open the files in PS CS4, but the thumbnails are still whited out on Bridge.  Bridge shows it is using ACR 5.6, but it's still not reading the images.  Earlier, I followed some directions from another forum post and purged my cache in Bridge.  Could this be the issue now, and if so, what do I do to correct it?  Thank you for all your help.

                • 5. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
                  debwarr3 Community Member

                  I just purged the cache again and now the thumbnails have been restored.  So, at least all looks good for now.  I may never delete another Adobe program again!

                   

                  Thanks for the help.

                  • 6. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
                    Omke Oudeman Community Member

                    It is mostly a very bad idea to delete complex applications manual to the

                    trash instead of using the proper uninstaller (and Adobe has such function)

                    for it.

                     

                    Always read the manual or help fill first about uninstall before you take

                    action...

                     

                     

                    I may never delete another Adobe program again!

                     

                    • 7. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
                      debwarr3 Community Member

                      Actually, as I mentioned in my first post, I did use Adobe Uninstall, and I read the manual prior to uninstalling, but the problem occurred anyway. 

                      • 8. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
                        Omke Oudeman Community Member

                        Sorry, mostly using email to read and answer the forum, did only look at

                        your last post.

                         

                        PSE 8 seems to use the same version of Bridge CS4, prior versions did have

                        kind of light version of Bridge as I always understood. But you are right

                        that uninstalling one of the applications should not affect the others.

                         

                        BTW, the updater in CS4 is doing a good job compared to prior versions so

                        you might want to rely on this only and not combine it with manual installs.

                         

                        Also when Bridge start acting other then before always first try the reset

                        preferences procedure with holding down option key while restarting Bridge

                         

                         

                         

                        Actually, as I mentioned in my first post, I did use Adobe Uninstall, and I

                        read the manual prior to uninstalling, but the problem occurred anyway. 

                         

                        • 9. Re: Bridge CS4 no longer reading Raw files after reinstalling PS CS4
                          debwarr3 Community Member

                          Thanks for your help, that's a particularly good suggestion about Bridge.  I'll try it next time I have any issues.  I used the installer on all three pieces of software (PS CS4, Bridge CS4 and PSE8), but it didn't work, so that's why I had to do it manually.  Also, there were directions on the download site about not using the installer for PSE8 (I have both this and PS CS4), so I thought I had to do that one manually.  However, when I went to the application PSE8 seems to be using the installer now, so who knows?  Anyway, hopefully this will be the last time I'll need to do this for a while.  I'm very thankful to the nice people on this forum for helping me out of a bind!