Adobe Digital Nightmare software seems to work on the principle that when you pay money for a book in actual fact you have sold your soul to the company store. Really, Adobe boys, this isn't rocket science! It's computer science and you are a computer company. No wonder Steve Jobs seems to avoid your software on his products.
Steve does it like this in iTunes:
ADN does it like this:
- Open an account.
- Authorise up to 5 machines.
- Buy music/audiobooks/video and enjoy.
- When you want to change machines deauthorise one of them and authorise another.
- If you have wiped the hard drive before deauthorising then go to your account with Apple and once a year you are allowed to deauthorise all your machines and start again.
- Open an account.
- Authorise up to 6 machines.
- Buy books and weep when they don't download/open.
- Find your machine is deauthorised.
- Reauthorise. Deauthorise. Do this until you get the too many activations message.
- Contact your book seller. He tells you to contact your ereader maker. Your ereader maker tells you to contact ADN.
- The nightmare begins. You contact Adobe and ask for advice. You wait.
- You wait some more.
- When you have waited some more you come on here and beg for help.
- When that fails you resort to sarcasm.
- Hey presto! Problem solved.
My guess is that there is no real business planning gone into this system of marketing ebooks. I suppose there comes a time when a customer votes with his wallet and goes elsewhere. My Sony Reader is not used for commercial ebooks. This is not through choice. Thankfully I only bought one cheap book as a test and it failed to transfer for all of the reasons people have outlined here. I have contacted WHSmiths in the UK, Sony and Adobe and no one has been able to fix the problem. I won't be spending any money with WHSmiths or Waterstones in the UK simply because they advertise goods that I cannot enjoy.
Using an ereader should not entail the occult art of examining the entrails of a chicken (or registry) to ascertain good omens!