19 Replies Latest reply on Dec 1, 2011 1:03 PM by Aaron-Wheeler

    Captivate 4 crashes after recording, while trying to import

    efrankweb

      I have encountered a problem with Captivate 4 when recording new slides into a project.  It will record the slides I want, however, when it is in the process of importing into the project, I get a message stating, an error has occurred and would need to shut down.  I have tried the following ways to find the problem, but still haven't found a solution.  1)  I created a new blank project and copied all the slides into that project.  That worked a while, then the problem reappeared. 2) I tried creating smaller files and then importing them into the larger file, this didn't work.  3)  I have just completely reinstalled all the software on my system, including my windows XP OS, and still the problem exist.

       

      I have a Dell Latitude E6500 with 2.72GB available physical memory, 1.96GB Available virtual memory. X86-based PCprocessor is x86 Family 6 Model 23 Stepping 10 GenuineINtel 2659 MHz.  I also have the creative suite in my system.

       

      I would appreciate any help with this problem, I am working on a project and have already been delayed a month, trying to fix the problem.

        • 1. Re: Captivate 4 crashes after recording, while trying to import
          Lilybiri MVP & Adobe Community Professional

          Hello,

           

          Some more questions: did you install the CP-update (May 2009)? What is the size of your project: how many slides, filesize of CP?

           

          Lilybiri

          • 2. Re: Captivate 4 crashes after recording, while trying to import
            efrankweb Level 1

            Hi,

             

            Thanks for responding.  No I have not installed the update.  I will do that when I return on Monday.  My file has approximately 80 slides.  I don't have the file size, but I recorded on 800 x 600.  Let me also add, I thought file size may be the problem, so I created a new file and started recording and had the same problem when it came time to saving the file, it would not allow me to save the file; this file only had about 20 slides.

             

             

             

            Thanks for your help.

             

            Date: Sat, 6 Mar 2010 02:32:32 -0700

            From: forums@adobe.com

            To: phototaker42@hotmail.com

            Subject: Captivate 4 crashes after recording, while trying to import

             

            Hello,

             

            Some more questions: did you install the CP-update (May 2009)? What is the size of your project: how many slides, filesize of CP?

             

            Lilybiri

            >

            • 3. Re: Captivate 4 crashes after recording, while trying to import
              Lilybiri MVP & Adobe Community Professional

              Hello,

               

              Certainly first install the update because it solved quite a lot of problems. Do you use a lot of audio? I have been creating files up to 120 slides, but without audio on a less performant system. Forgot to ask: hope you are not working from a networked drive, CP doesn't like that, try to work on your HDD.

               

              Hope you get it resolved on monday,

               

              Lilybiri

              • 4. Re: Captivate 4 crashes after recording, while trying to import
                efrankweb Level 1

                Hi, just to let you know, I installed the latest patch, however, I after looking at your last response, I believe its an issue with file size.  I have 118 total slides with a file size of 7842.9kb.

                 

                I was able to start a new project and save it separate from the large file.  My plans to resolve this problem is to create several small files and daisy chain them together.  So, with this in mind, what would be a safe file size, or number of slides per project?  I need to add audio to both of these files.  Thanks for your help.

                 

                Date: Sat, 6 Mar 2010 10:27:57 -0700

                From: forums@adobe.com

                To: phototaker42@hotmail.com

                Subject: Captivate 4 crashes after recording, while trying to import

                 

                Hello,

                 

                Certainly first install the update because it solved quite a lot of problems. Do you use a lot of audio? I have been creating files up to 120 slides, but without audio on a less performant system. Forgot to ask: hope you are not working from a networked drive, CP doesn't like that, try to work on your HDD.

                 

                Hope you get it resolved on monday,

                 

                Lilybiri

                >

                • 5. Re: Captivate 4 crashes after recording, while trying to import
                  efrankweb Level 1

                  Also, I have my files saved on my hard drive.

                   

                  Date: Sat, 6 Mar 2010 10:27:57 -0700

                  From: forums@adobe.com

                  To: phototaker42@hotmail.com

                  Subject: Captivate 4 crashes after recording, while trying to import

                   

                  Hello,

                   

                  Certainly first install the update because it solved quite a lot of problems. Do you use a lot of audio? I have been creating files up to 120 slides, but without audio on a less performant system. Forgot to ask: hope you are not working from a networked drive, CP doesn't like that, try to work on your HDD.

                   

                  Hope you get it resolved on monday,

                   

                  Lilybiri

                  >

                  • 6. Re: Captivate 4 crashes after recording, while trying to import
                    Lilybiri MVP & Adobe Community Professional

                    Sorry to hear that your problem is not yet solved.

                     

                    Recommended number of slides, since you are planning to add audio, about 50-60 max. I told you that I created CP-files of about 120 slides, but no audio in that big one. As for file size: just checked CP-files on this PC, found some of about 50MB, without any issues.

                     

                    Lilybiri

                    • 7. Re: Captivate 4 crashes after recording, while trying to import
                      EndjiHesham

                      Hey Lilybiri,

                       

                      I have the same problem, mentioned above.. i'm using captivate to capture some screenshots (video and manual screenshots). The total number of slides are 67, everything was fine till i find the error message when importing a slide... i tried many solutions like:

                       

                      1. uninstall captivate and then installed it again

                      2. deleted unused items from the library which decreased the size (was 92 MB became 19 MB)

                      3. installing captivate trial version on another pc.

                      4. making a new blank project then capture a screenshot then import it into another project containing 16 slides (kindly notice that i

                      divided the 67 slides into 8 different .cp files).

                       

                      A quick question: is the trail version free from bugs ? as i didnt do the update mention in the above thread.. but as i searched for this problem so far i didnt find that the update solved this problem.

                       

                      i need a solution for this problem as soon as possible as the project i'm working on is delayed because of this problem.

                      Please help

                       

                      Thank you so much and waiting for your reply.

                      Endji Hesham

                      • 8. Re: Captivate 4 crashes after recording, while trying to import
                        efrankweb Level 1

                        Hi,

                         

                         

                         

                        What you have run into is what seems to be a cap on the number of slides or information that captivate can handle in one project.  I had about 60+ slides without any audio when the crashes began.  You won't find this cap any where, which leaves me to believe it may be a bug that needs to be fixed. To solve my problem, I broke my project up and daisy chained the projects together, this worked fine for me.  I added a button on the last slide, and changed the navigation to open another file or you can use the open another project option.  The key to doing this is to publish all the projects in the same folder so that when you link one to the other, it will have no problems find the project, or you can use that same navigation option on the slide itself and tell it to open another file or project on slide exit, which ever works best for you.

                         

                        Date: Wed, 21 Apr 2010 16:48:48 -0600

                        From: forums@adobe.com

                        To: phototaker42@hotmail.com

                        Subject: Captivate 4 crashes after recording, while trying to import

                         

                        Hey Lilybiri,

                         

                        I have the same problem, mentioned above.. i'm using captivate to capture some screenshots (video and manual screenshots). The total number of slides are 67, everything was fine till i find the error message when importing a slide... i tried many solutions like:

                         

                        1. uninstall captivate and then installed it again

                        2. deleted unused items from the library which decreased the size (was 92 MB became 19 MB)

                        3. installing captivate trial version on another pc.

                        4. making a new blank project then capture a screenshot then import it into another project containing 16 slides (kindly notice that i

                        divided the 67 slides into 8 different .cp files).

                         

                        A quick question: is the trail version free from bugs ? as i didnt do the update mention in the above thread.. but as i searched for this problem so far i didnt find that the update solved this problem.

                         

                        i need a solution for this problem as soon as possible as the project i'm working on is delayed because of this problem.

                        Please help

                         

                        Thank you so much and waiting for your reply.

                        Endji Hesham

                        >

                        • 9. Re: Captivate 4 crashes after recording, while trying to import
                          Lilybiri MVP & Adobe Community Professional

                          Hello,

                           

                          Sorry to have overlooked your mail yesterday.

                           

                          If I read your mail carefully, never see that you have tried the copy+paste workflow (into a blank project) because you always talk about importing. Did you?

                           

                          Lilybiri

                          • 10. Re: Captivate 4 crashes after recording, while trying to import
                            efrankweb Level 1

                            Yes, I tried that option and it didn't work.  Captivate don't like projects with over 60 slides.  If you have audio and/or a lot of images, it will take even less.  What I end up doing was save my current project in a different name. For the original, I removed the slides that I wanted on the new project, and then daisy chained it to the new project.  I then Repeated the process with the new one by removin g the slides I didn't want.  This creates a seamless project and you now have enough space to add audio if needed.

                             

                            Date: Fri, 23 Apr 2010 06:23:02 -0600

                            From: forums@adobe.com

                            To: phototaker42@hotmail.com

                            Subject: Captivate 4 crashes after recording, while trying to import

                             

                            Hello,

                             

                            Sorry to have overlooked your mail yesterday.

                             

                            If I read your mail carefully, never see that you have tried the copy+paste workflow (into a blank project) because you always talk about importing. Did you?

                             

                            Lilybiri

                            >

                            • 11. Re: Captivate 4 crashes after recording, while trying to import
                              Lilybiri MVP & Adobe Community Professional

                              Hello

                               

                              Fine that you worked it out. FYI: I do have CP-files with about 120 slides, not using audio/video. And they worked all right, I'm still editing them.Those are files based on a software simulation (so many different backgrounds) in a resolution of 800x600 (lot of backgrounds=images), spare use of FMR (video), with added instruction slides, few static images and question slides. If CP can handle those files depends a lot more on what is on the slides then on the number of slides. And I try always to keep the library as clean as possible: deleting unused items all the time.

                               

                              Lilybiri

                              • 12. Re: Captivate 4 crashes after recording, while trying to import
                                ltaillefer

                                We are a group with 9 Captivate licenses.

                                 

                                Many of us have experienced the exact same problem mentionned in this discussion. We have attempted to fix the problem to the point of installing a new instance of the software on a brand new laptop and the same problem was still happening.

                                 

                                We are long time users of Captivate and have only experienced this specific problem since upgrading to version 4. With all our video files being in .cp format, we would like to avoid having to change to a different software but this seems to corrupt our files and does not allow us to insert new slides or recordings and thus making the files unusable.

                                 

                                We have started working with our IT department to try to figure out what is causing the problem and we will also be engaging Adobe support to see what they can help us with.

                                 

                                If anyone has any additional information, it would be great to hear from you. I will update with any new information we have.

                                • 13. Re: Captivate 4 crashes after recording, while trying to import
                                  ltaillefer Level 1

                                  I should also mention that we have already tried many things.

                                   

                                  File size and slide # do not seem to be an issue as we had the problem with only a few slides in a project.

                                  • 14. Re: Captivate 4 crashes after recording, while trying to import
                                    Lilybiri MVP & Adobe Community Professional

                                    Hello,

                                     

                                    Do I understand that the problem is only with some slides? They, or maybe objects on the slides, can have become corrupted. Did you try also the workflow with copy/paste instead of importing? Perhaps I do not understand your issue very well. And the update (May 2009) is installed? If possible, could you perhaps let me test one project, or do you have problems with that?

                                     

                                    Lilybiri

                                    • 15. Re: Captivate 4 crashes after recording, while trying to import
                                      ltaillefer Level 1

                                      The "corruption" of the entire .cp file seems to occur when we click record, get

                                      our screen captures, end the recording and then it gets stuck on the Importing dialog box and the error below appears.

                                      5-12-2010 11-02-10 AM.jpg

                                      Going forward, regardless of what we try to record, the error occurs. Trying to insert a slide or copy/paste a slide causes the error to appear as well.

                                       

                                      I have gotten around the error by using a screen capture program, strating a new project, pasting the image into captivate, and then merging the image into the background. This avoids me from having to go through the recording process. I just finished a 80 slide project this way and while it was a little more time, it got done without any probelms.

                                       

                                      I have a file I can send you, I blanked out all the slides to remove any private information and tested it with the error still occuring. How can I send you the file?

                                       

                                      Thanks!

                                      • 16. Re: Captivate 4 crashes after recording, while trying to import
                                        ltaillefer Level 1

                                        Sorry, I did not fully answer your questions.

                                         

                                        From what I know, all the updates have been applied. I go to Help>Updates and it tells me that no updates are available.

                                        • 17. Re: Captivate 4 crashes after recording, while trying to import
                                          efrankweb Level 1

                                          Try this and see if it works for you.  I am working on another project and had the problem again.  I needed to import files from another program, so I took the slides before the place I wanted to insert the imported slides and grouped them together, then I imported my slides. When I finished importing I ungrouped the slides.  This allowed me to create the slides all in one project.

                                           

                                          Date: Wed, 12 May 2010 10:11:26 -0600

                                          From: forums@adobe.com

                                          To: phototaker42@hotmail.com

                                          Subject: Captivate 4 crashes after recording, while trying to import

                                           

                                          The "corruption" of the entire .cp file seems to occur when we click record, get

                                          our screen captures, end the recording and then it gets stuck on the Importing dialog box and the error below appears.

                                          http://forums.adobe.com/servlet/JiveServlet/showImage/27632/5-12-201011-02-10AM.jpg

                                          Going forward, regardless of what we try to record, the error occurs. Trying to insert a slide or copy/paste a slide causes the error to appear as well.

                                           

                                          I have gotten around the error by using a screen capture program, strating a new project, pasting the image into captivate, and then merging the image into the background. This avoids me from having to go through the recording process. I just finished a 80 slide project this way and while it was a little more time, it got done without any probelms.

                                           

                                          I have a file I can send you, I blanked out all the slides to remove any private information and tested it with the error still occuring. How can I send you the file?

                                           

                                          Thanks!

                                          >

                                          • 18. Re: Captivate 4 crashes after recording, while trying to import
                                            efrankweb Level 1

                                            This will work with recording too.  I finished an 120 page project by using this process

                                             

                                            Date: Wed, 12 May 2010 10:11:26 -0600

                                            From: forums@adobe.com

                                            To: phototaker42@hotmail.com

                                            Subject: Captivate 4 crashes after recording, while trying to import

                                             

                                            The "corruption" of the entire .cp file seems to occur when we click record, get

                                            our screen captures, end the recording and then it gets stuck on the Importing dialog box and the error below appears.

                                            http://forums.adobe.com/servlet/JiveServlet/showImage/27632/5-12-201011-02-10AM.jpg

                                            Going forward, regardless of what we try to record, the error occurs. Trying to insert a slide or copy/paste a slide causes the error to appear as well.

                                             

                                            I have gotten around the error by using a screen capture program, strating a new project, pasting the image into captivate, and then merging the image into the background. This avoids me from having to go through the recording process. I just finished a 80 slide project this way and while it was a little more time, it got done without any probelms.

                                             

                                            I have a file I can send you, I blanked out all the slides to remove any private information and tested it with the error still occuring. How can I send you the file?

                                             

                                            Thanks!

                                            >

                                            • 19. Re: Captivate 4 crashes after recording, while trying to import
                                              Aaron-Wheeler Level 2

                                              I realize this thread is old and Captivate 4 is no longer the current version. I ran into this problem on a client project that required Captivate 4. My project was only 16 slides and Captivate would crash any time I would try to import additional slides, record, and even when I would try to insert buttons or other objects to existing slides. I tried all the methods mentioned in this thread to no avail.

                                               

                                              So here's how I got past this mess - I started a new project with 1 blank slide. I then copied and pasted each slide from the corrupt project into the new one, one slide at a time. I saved the project after each new slide that I copied in, naming the file sequentially. At this point I was trying to pinpoint if there was a corrupt object or slide causing Captivate to crash. Once all 16 slides were in I have found that I can record and insert more slides and objects with no problem.

                                               

                                              Hopefully this helps some other unfortunate soul who is saddled with Captivate 4...

                                               

                                              ... and seriously Adobe - $800 for Captivate?