Please help! Neither my Illustrator CS nor CS2 will boot up on my G5 PPC mac. No other Adobe product is affected nor is any other software program I run. The programs begin the startup process and for CS2 it simply never finishes, and for CS it crashes. The crash report generates
Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
error code. I have tested the hard drive with the Apple disk utility, I have run the Apple hardware test, and I have run Memtest. The memory and hardware showed no problems and the hard drive had minor repairs. Nothing has solved the problem. I don't know how to just trash the plist files or cache files for Illustrator since all of the adobe products seem to be bundled in the libraries. Any help or insight would be greatly appreciated!
THANK YOU SO MUCH!!!!!!! THIS WORKED PERFECTLY! YOU ROCK!
I will try and post this on the forum for anyone else who is having
the problem. It makes me crazy that after all the searching, testing,
and frustration that it was so difficult to find this very easy
Thanks again so much!