2 Replies Latest reply on Mar 10, 2010 7:04 AM by pecious

    Cannot boot Illustrator!

    pecious

      Please help! Neither my Illustrator CS nor CS2 will boot up on my G5 PPC mac. No other Adobe product is affected nor is any other software program I run. The programs begin the startup process and for CS2 it simply never finishes, and for CS it crashes. The crash report generates

       

      Exception:  EXC_BAD_ACCESS (0x0001) Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

       

      error code. I have tested the hard drive with the Apple disk utility, I have run the Apple hardware test, and I have run Memtest. The memory and hardware showed no problems and the hard drive had minor repairs. Nothing has solved the problem. I don't know how to just trash the plist files or cache files for Illustrator since all of the adobe products seem to be bundled in the libraries. Any help or insight would be greatly appreciated!