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1. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
John T Smith Mar 8, 2010 9:18 AM (in response to E Baldwin)Since you provide zero computer information, I will GUESS your video driver is the problem
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2. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
E Baldwin Mar 8, 2010 10:15 AM (in response to John T Smith)The system specs are:
Intel Core 2 quad 2.66GHz 8GB RAM
MB Intel D975XBX2
1 TB OS Drive Triple boot XP Pro 32x, Vista 64x and Win 7 64x
1 TB RAID 0 Video
1 TB Project
Video NVIDIA Ge Force 9800 GTX+
Audio Audiophile 2496
John, I am interested in how the video driver can cause this problem.
Ed B
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3. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
John T Smith Mar 8, 2010 11:55 AM (in response to E Baldwin)Video drivers can cause MANY problems... up to and including destroying the card
http://forums.adobe.com/thread/591012?tstart=0
You will need to find/post your exact driver version for anyone to help
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4. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
E Baldwin Mar 8, 2010 12:10 PM (in response to John T Smith)The driver for the NVIDIA GeForce 9800 GTX+ is 8.17.11.9621.
Ed B
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5. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
E Baldwin Mar 9, 2010 4:24 AM (in response to E Baldwin)It would help me narrow down this problem if someone running windows 7 64x could launch Encore CS4 and import Baby Room Motion Menu.m2v which can be found in Program Files (x86)\Adobe\Adobe Encore CS4\Library\General\HD. -Caution- The file loads to ~ 80% and hangs. Premiere Pro, After Effects and Vegas Architect all load the file fine.
Ed B
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6. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
Jeff Bellune Mar 9, 2010 7:37 AM (in response to E Baldwin)Make sure that the Media Cache Files location (not the database) that you set in Pr is still available to En when you import the file.
-Jeff
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7. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
E Baldwin Mar 9, 2010 8:14 AM (in response to Jeff Bellune)Jeff, the Media Cache Files location is still available when I import the file into En.
- Ed
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8. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
E Baldwin Mar 9, 2010 11:45 AM (in response to E Baldwin)I have a triple boot system with XP Pro 32x, Vista 64x and Win 7 64x. Production Premium CS4 is installed in both the Vista 64x and Win 7 64x partitions. Both the Vista 64x and Win 7 64x partitions have the same program set all at the same level. The En freeze problem only occurs on the Win 7 partition not on the Vista 64x partition. I have run out of ideas.
Ed
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9. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
John T Smith Mar 9, 2010 12:13 PM (in response to E Baldwin)>only occurs on the Win 7 partition not on the Vista 64x partition
There have been many discussions about Win7 driver issues... for now (maybe the next 5-6 months?) you ought to just use V64 since that works for you
Plus... some reading
Win7 Help http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/
Win7 Configuration Article http://windowssecrets.com:80/comp/100218
Win7 Monitor http://windowssecrets.com:80/comp/100304
Win7 Optimizing http://www.blackviper.com/Windows_7/servicecfg.htm
Win7 Virtual XP http://www.microsoft.com/windows/virtual-pc/
Win7 Adobe Notes http://kb2.adobe.com/cps/508/cpsid_50853.html#tech
Win7 Adobe Update Server Problem http://forums.adobe.com/thread/586346?tstart=0
Win7 Photoshop http://forums.adobe.com/thread/511916?tstart=0
Processes http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx -
10. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
E Baldwin Mar 9, 2010 12:59 PM (in response to John T Smith)All I need is one kind sole to run a simple test with win 7 and En with the same menu and steps I described to see if the problem can be duplicated or not. From there I know exactly how to proceed.
Ed
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11. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
Jeff Bellune Mar 9, 2010 2:08 PM (in response to E Baldwin)It imports perfectly here. I have the Roxio fix installed. Do you?
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
-Jeff
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12. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
E Baldwin Mar 9, 2010 3:31 PM (in response to Jeff Bellune)Jeff,
Thank you for running the test! Thank you for the link and the fix! En now runs great!
- Ed
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13. Re: Crib Menu HD freezes CS4 Encore Win 7 64x
Bill Hunt Mar 12, 2010 7:42 AM (in response to E Baldwin)Ed,
Good news and thanks for confirming that Jeff's "Roxio Fix" worked for you.
Hunt



