I have created a form for my company. It first goes to our vendors for them to fill out their half of the page, then they send it back to us and we send that to trucking companies for them to fill out their half of the page.
The problem that we are having is that with a handful of the vendors that send their forms back to us, the whole form becomes locked and then the trucking companies are unable to fill them out. We end up having to fill out a new blank form then sending that out. I am unable to figure out why this is happening or how to unlock it. The vendors that have sent us the locked forms claim that they just fill it out and send it back.
I would appreciate any help with this as I am out of ideas.