Could you please send the test document to shilpi at adobe dot com to help us to reproduce the issue at our end?
my problem is I can't open docs from the browser and many sent to me after I
upgraded to 9 and 9.3
Unfortunately, I can't send the exact file as it has confidential information in it. One thing I can tell you is that it appears to be created in Illustrator CS3, and that the colour that's not printing out is 877 (light grey) when it's on black.
If you can't reproduce it like this, let me know and I can try to get whoever created the file to do a sample that I can send along.
I think I may have a similar issue.
I produce my club's monthly circular using Publisher 2007 and have incorporated some graphics into the document which I produced in Visio 2003 and then exported/imported into Publisher as .emf images.
I use Publisher to create a .pdf which I send to the printing company.
I checked the .pdf using Acrobat Reader 8 which I have installed on my own machine and the .pdf renders fine and printed out locally OK.
I have just received the printed copy from the printing company and one of the graphics has black streaks over part of the image. The printing company uses Acrobat Reader 9. I sent the file to a friend who also has Reader 9 and he reports that he sees the black streaks on the screen and on a copy that he prints out.
I have now upgraded to Reader 9 and guess what, I now see black streaks on the rendered screen image and also on copy printed locally.
Same file, different rendering in the two versions of Reader.
@The_Doctor_Dances Can you please upload the test file here?
There is an option we hope you have already tried:
1. Go to Advanced button in main print dialog
2. Check the checkbox, "Let Printer determine colors."
3. Print the file.
Please let us know the behavior with this check box ON. Please share the file with us for further investigations.
Did you get the PDF file I sent?
21 Grasmere Road | Beeston | Nottingham | NG9 3AQ
Tel (Home): 0115 917 5093
Tel (Mob.): 07732 48 2148
This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the addressee. If you are not the addressee please note that any distribution, reproduction, copying, publication or use of this communication or the information is prohibited. If you have received this communication in error, please contact us immediately and also delete the communication from your computer. We accept no liability for any loss or damage suffered by any person arising from use of this email.
Please consider the environment - do you really need to print this email?
I have re-sent the attachment to firstname.lastname@example.org.
Being very new to this forum, I'm still finding my way around...so forgive me asking how I upload the file here - I can't immediately see the control to do it on this response screen.
Did you get the file the second time?
There doesn't seem to be a mechanism on the forum to upload a file there.
Can you clarify please.
I hope that someone reads this.
We've upgraded to the most recently version of Reader again, and we are still having these printing issues. There are still 2 colours that are printing out at black instead of the actual colour. We've tried again with Foxit Reader and it of course works without any issues.
I'm not sure what's going on but this is very frustrating. We have spent hours going over all settings in Adobe Reader, but still no luck. At one point with the previous update (9.3.3) it worked for about 1 week and then it stopped again.
Can someone please let me know if there is any solution to this? the users are getting frustrated with this product!
This is a screen capture of the print preview of a document I was printing with Adobe Reader X on my HP 6500A-e printer. These black streaks are at top and about 2/3 way down on this example. It varies. The blotches, lines, whatever you want to call them, occurred at random on various pages of the document, using various printer preferences (varied quality, black/color, double-sided vs. single-sided, color vs. black ink, etc.). This happened with several PDF documents. It just started happening today, Feb. 1st, 2012. The lines don't show up until you print or do a print preview. They aren't there when you view the page in the Reader. What is going on? Using Adobe Reader X, version 10.1.2.
Here is link to the pdf file I uploaded to adobe.com. The first page of this file sometimes printed with a black rectangle and black lines obscuring parts of page. May not happen when YOU print it. Only happens about 2/3s of the time when I print it. Just started happening a few days ago. This is the February 2012 Senior newsletter.