3 Replies Latest reply on Apr 29, 2010 6:16 PM by blue_rival

    Adobe reader crashes when opening, both local and from Firefox

    Mark_Boog

      Running Windows XP, Firefox 3.6.    Adobe 9.3 crashes Firefox when I attempt to view a downloaded pdf.  When I start adobe reader from Windows "Start" it begins to start with Adobe ID screen, then stops with no other effect or error message.

       

      Reader 9.3 worked successfully for months.  Problem started after computer maintenance and cleaning up of excess files and services running in the background.  I have not experienced problems with any other programs.

       

      When the problem arose I uninstalled with Windows Add/Remove Program.  Rebooted then reinstalled 9.3.  Same problem.

       

      I used Windows Installer Cleanup Utility to clean up adobe.  Notice that many files and folders still exist in /Program Files/Adobe/Reader 9.0 , so I renamed folder to "OLD Reader 9.0"

       

      Reinstalled 9.3 ....still did not work.  Uninstalled, rebooted, then installed Reader 8.2.  Still not working.

       

      Somewhere in the process I also uninstalled Adobe Air and Acrobat.com.

       

      What would cause Adobe Reader to not fully start, and to crash Firefox when it does try to start as a plug-in?  How can I manually uninstall ALL of Adobe Reader?

       

      Thanks for any input,

      Mark

        • 1. Re: Adobe reader crashes when opening, both local and from Firefox
          pwillener Level 8

          Can you find any additional info on the crash in the Event Viewer?  Search for the timestamp of the crash.

          • 2. Re: Adobe reader crashes when opening, both local and from Firefox
            Mark_Boog Level 1

            Ok, I just went to start up Reader 8.0, it failed with no event on screen.  Event viewer gave me no report under Application.  Under System I found a slewof these...

             

            Thoughts??  Thank you,

            Mark

            ********************************

             

            Event Type:    Error
            Event Source:    Disk
            Event Category:    None
            Event ID:    7
            Date:        3/17/2010
            Time:        10:39:54 AM
            User:        N/A
            Computer:    MARKCOMPUTER
            Description:
            The device, \Device\Harddisk0\D, has a bad block.

             

            For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
            Data:
            0000: 03 00 68 00 01 00 b6 00   ..h...¶.
            0008: 00 00 00 00 07 00 04 c0   .......À
            0010: 00 01 00 00 9c 00 00 c0   ....œ..À
            0018: 00 00 00 00 00 00 00 00   ........
            0020: 00 be fc 09 00 00 00 00   .¾ü.....
            0028: 1d 02 30 00 00 00 00 00   ..0.....
            0030: ff ff ff ff 01 00 00 00   ÿÿÿÿ....
            0038: 40 00 00 84 02 00 00 00   @..„....
            0040: 00 20 0a 12 40 03 20 40   . ..@. @
            0048: 00 00 00 00 0a 00 00 00   ........
            0050: 00 00 00 00 70 06 87 83   ....p.‡ƒ
            0058: 00 00 00 00 c8 eb 6c 83   ....Èëlƒ
            0060: 02 00 00 00 5f fe 04 00   ...._þ..
            0068: 28 00 00 04 fe 5f 00 00   (...þ_..
            0070: 08 00 00 00 00 00 00 00   ........
            0078: f0 00 03 00 00 00 00 0b   ð.......
            0080: 00 00 00 00 00 00 00 00   ........
            0088: 00 00 00 00 00 00 00 00   ........

            • 3. Re: Adobe reader crashes when opening, both local and from Firefox
              blue_rival Level 1

              This is happeneing to a lot of people on all of the current browsers.

               

              Adobe is doing nothing to fix it.....