Just want to add that we are finding the same thing with numbers with decimal points (which are probably being read as periods). For instance, we don't seem to have a way to find regulation 417.5.
I'm not sure it is a bug, just the way this search works.
Take a look at topics on my site and use the search there. I just checked and searched on 7.0.3 and it found a topic. If your testing works, I use ZoomSearch and how to integrate it into RH is described on my site.
See www.grainge.org for RoboHelp and Authoring tips
Thanks, Peter. Unfortunately, I can't use ZoomSearch. It sounds like the perfect answer, but it is not allowed on the server for which I'm writing these files. Any ideas about how we can recommend searching for words/names with apostrophe-s?
(Just did a search in my files on 414.3 and got a number of "hits" - but when reviewing the topic, there was no 414.3 - only instances of 414 and 3 were highlighted.)
Thanks again, Peter. I'll have our IS people look into it. Does anything have to go on the user's pc's? Something caused out clients not to want it the last time we looked into it - we'll take another look.
Hi, Peter -
Read your article - and would recommend it to anyone considering ZoomSearch. I do have one final question, though. Do you know how the statistics for reports are held? It looks like they are kept on the client's server. If they do not want these statistics on the server, can that part of ZoomSearch be disabled?
1 person found this helpful
As to the apostrophe, you can use that and other punctuation marks as "join" characters in Zoom (we use these because our software uses a lot of dots, underscores, hash signs, etc. However, If you have "joined" a term such as "Ayla's" a user entry of "Ayla" will return no result.
Actually, whether you use the RH search or Zoom, you'd be best to encourage your users to use the asterisk (*) wild card to pick up all instances of a root (Ayla*).
Another plus for using Zoom is that we are adding search access to server-side class libraries. These libraries, which are not included in the merged WebHelp doc set, are maintained by the developers and added during the build process. However, I'm able to include a copy of the folders and include them in the Zoom run.