16 Replies Latest reply on Mar 23, 2010 8:25 AM by the_wine_snob

    Adobe Premiere Elements 8.0 crashes when I click on "MPEG" in the Share tab

    Azure Prower

      Hey everybody!


      I was working with PE8 last night and it was going smoothly, every thing was working.


      Then I started playing around with the formats in the Share tab to see which quality video I prefer. Making my own presets and experimenting.


      Soon I decided I liked the MPEG quality of the videos and played around more with it by creating my own custom presets. After about the 7th time I had made a video with it, it crashed.


      Now every time I goto the share tab and click on MPEG, the program automatically crashes no matter what project I have open.



      My computer details:

         Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
                 Language: English (Regional Setting: English)
      System Manufacturer: Gigabyte Technology Co., Ltd.
             System Model: X58A-UD7
                     BIOS: Award Modular BIOS v6.00PG
                Processor: Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz (8 CPUs), ~3.1GHz
                   Memory: 6144MB RAM
      Available OS Memory: 6142MB RAM
                Page File: 2276MB used, 10006MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 11
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
           DxDiag Version: 6.01.7600.16385 64bit Unicode


                Card name: NVIDIA GeForce 9800 GT 
             Manufacturer: NVIDIA
                Chip type: GeForce 9800 GT
                 DAC type: Integrated RAMDAC
               Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_34D01458&REV_A2
           Display Memory: 3820 MB
         Dedicated Memory: 1005 MB
            Shared Memory: 2815 MB
             Current Mode: 1280 x 1024 (32 bit) (60Hz)
             Monitor Name: Generic Non-PnP Monitor
            Monitor Model: unknown
               Monitor Id:
              Native Mode: unknown
              Output Type: HD15
              Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um


      Drive: C:
      Free Space: 197.0 GB
      Total Space: 238.5 GB
      File System: NTFS
            Model: MAXTOR STM3250820AS SCSI Disk Device


            Drive: E:
      Free Space: 770.0 GB
      Total Space: 953.9 GB
      File System: NTFS
            Model: SAMSUNG HD103UJ ATA Device


            Drive: F:
      Free Space: 387.0 GB
      Total Space: 953.9 GB
      File System: NTFS
            Model: SAMSUNG HD103UJ ATA Device



      Any help to rectify this problem would be great!



      Kind regards,


      Azure Prower.