18 Replies Latest reply on Aug 6, 2010 9:07 AM by OrionTX

    CS4 crashes upon startup on Windows 7 64-bit

    345712473471 Level 1

      My company recently upgraded to cs4 along with windows 7, and decided to go with production premium. We'll, its been installed and every program works except for premiere which crashes after loading plugins. We tried contacting adobe about this but they were unhelpful to say the least. We're using the same windows 7 and production premium as everyone else, surely this is a common problem with a common solution?

        • 1. Re: CS4 crashes upon startup on Windows 7 64-bit
          345712473471 Level 1

          Researched every solution to it, such as:

           

          -Running as admin

          -Compatibility modes

          -Removing fonts

          -Removing VST's

          -Removing plugins

          -Using one monitor

          -Removing mouse drivers

          -Disabling most services

          -Running from another admin account

           

          And nothing changes anything, except for removing plugins, which just causes premiere to exit from its splash screen instantly instead of getting to "loading audio only" and generating the following:

           

          <?xml version="1.0"?>
          <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
          <crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 2. 1. 0" build="unknown">
          <time year="2010" month="3" day="21" hour="20" minute="2" second="27"/>
          <user guid="48ce43fb-7264-4b5b-bd23-57120f817773"/>
          <system platform="windows" osversion="6.1.7600 SP 0.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="6144" machine="Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz" model="Intel64 Family 6 Model 26 Stepping 5" cpuCount="8" cpuFreq="2673 MHz" busFreq="" locale="English (United States)"/>
          <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x174f307d">
          <backtrace crashedThread="0">
          <thread index="0">
          <stackStatement index="0" address="0x174f307d" symbolname="VCreatePushWriter"/>
          <stackStatement index="1" address="0x174f62d8" symbolname="VCreatePushWriter"/>
          <stackStatement index="2" address="0x174decbd" symbolname="Vindaloo::VCustomData::operator="/>
          <stackStatement index="3" address="0x174f9333" symbolname="VCreatePushWriter"/>
          <stackStatement index="4" address="0x1737f629" symbolname="VGetCodecIterator"/>
          <stackStatement index="5" address="0x0777c93b" symbolname="CreateTranscoderEngine"/>
          <stackStatement index="6" address="0x07750aae" symbolname="Terminate"/>
          <stackStatement index="7" address="0x1738410e" symbolname="VGetCodecIterator"/>
          <stackStatement index="8" address="0x1738c537" symbolname="VCreatePushWriter"/>
          <stackStatement index="9" address="0x1738c5bb" symbolname="VCreatePushWriter"/>
          <stackStatement index="10" address="0x0772343e" symbolname="AMEWrapper::GetWriterList"/>
          <stackStatement index="11" address="0x076a1b28" symbolname="ML::ExporterFactory::LoadAMEPlugins"/>
          <stackStatement index="12" address="0x076a2a75" symbolname="ML::ExporterHost::LoadAMEPlugins"/>
          <stackStatement index="13" address="0x06c8905e" symbolname="MZ::ErasePropertyFromSchema"/>
          <stackStatement index="14" address="0x06c89192" symbolname="MZ::ErasePropertyFromSchema"/>
          <stackStatement index="15" address="0x06c89269" symbolname="MZ::Initializer::Initializer"/>
          <stackStatement index="16" address="0x06e8ca1b" symbolname="std::_Init_locks::operator="/>
          <stackStatement index="17" address="0x061c1b4b" symbolname="AppMain"/>
          <stackStatement index="18" address="0x061c1bbd" symbolname="AppMain"/>
          <stackStatement index="19" address="0x061c1c94" symbolname="AppMain"/>
          <stackStatement index="20" address="0x061f50bb" symbolname="AppMain"/>
          <stackStatement index="21" address="0x77c801d8" symbolname="LdrGetProcedureAddressEx"/>
          <stackStatement index="22" address="0x003d2d62" symbolname="Run"/>
          <stackStatement index="23" address="0x004014c6" symbolname="unknown"/>
          <stackStatement index="24" address="0x77693677" symbolname="BaseThreadInitThunk"/>
          <stackStatement index="25" address="0x77c89d45" symbolname="RtlInitializeExceptionChain"/>
          <stackStatement index="26" address="0x004017e9" symbolname="unknown"/>
          <stackStatement index="27" address="0xfffde000" symbolname="unknown"/>
          <stackStatement index="28" address="0xfd36e900" symbolname="unknown"/>
          <stackStatement index="29" address="0xffccffff" symbolname="unknown"/>
          <stackStatement index="30" address="0x4020dc25" symbolname="unknown"/>
          <stackStatement index="31" address="0x68cccc00" symbolname="unknown"/>
          <stackStatement index="32" address="0x00401855" symbolname="unknown"/>
          <stackStatement index="33" address="0x0035ff64" symbolname="ASL::StdConstString::swap"/>
          </thread>
          </backtrace>
          <registerSet>
          <register name="EAX" value="0x00000000"/>
          <register name="EBX" value="0x00000000"/>
          <register name="ECX" value="0x00000000"/>
          <register name="EDX" value="0x174d1870"/>
          <register name="ESI" value="0x0557a8b0"/>
          <register name="EDI" value="0x07663400"/>
          <register name="ESP" value="0x0040185d"/>
          <register name="EBP" value="0x102474ff"/>
          <register name="EIP" value="0x102474ff"/>
          <register name="EFL" value="0x00010246"/>
          </registerSet>
          <binaryImageSet>
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          <binaryImage start="0x16b50000" end="0x16b67000" type="__TEXT" path="C:&#92;Program Files (x86)&#92;Adobe&#92;Adobe Premiere Pro CS4&#92;MediaIO&#92;writers&#92;AudioWriter.vwr"/>
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          <binaryImage start="0x70ff0000" end="0x71034000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;dnsapi.dll"/>
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          </binaryImageSet>
          </crash>
          <reproSteps>
          </reproSteps>
          </crashreport>

          • 2. Re: CS4 crashes upon startup on Windows 7 64-bit
            Bill Gehrke Most Valuable Participant

            Did you have the trial version installed prior to installing the full version?  If so run the cleanup script from Adobe.

             

            After it loads Audio Only the next step I think is QuickTime and that historically has been a problem.  I am not sure but try updating Quicktime and to be safe remove CS4 and run the cleanup script and then reinstall.

            • 3. Re: CS4 crashes upon startup on Windows 7 64-bit
              345712473471 Level 1

              Uninstalled production premium, ran the cleanup script (which told me it had nothing to clean), reinstalled, then installed quicktime, still crashes. This is a fresh install of production cs4 on a fresh install of windows 7.

               

              Its my understanding that cs4 came out before windows 7, so i can understand if cs4 cant work, but i see nothing on adobes site that suggests this is the case, which is nothing short of consumer fraud. Perhaps the FTC can get more of a response out of them than i can.

              • 4. Re: CS4 crashes upon startup on Windows 7 64-bit
                Bill Gehrke Most Valuable Participant

                345712473471 wrote:

                 

                Uninstalled production premium, ran the cleanup script (which told me it had nothing to clean), reinstalled, then installed quicktime, still crashes.

                I am wondering if you have to have QuickTime updated/installed before you install CS4.  It has been ages since I had a similar problem.  You might try the lousy forum search tool and searching the forum to see if there is some other part of the procedure.

                 

                Win 7 64 (well tuned) is a dream when working with Premiere here.

                • 6. Re: CS4 crashes upon startup on Windows 7 64-bit
                  345712473471 Level 1

                  Ok since no ones bothered to offer any other advice, i uninstalled everything, installed quicktime and then production suite. Its still crashing.

                  • 7. Re: CS4 crashes upon startup on Windows 7 64-bit
                    the_wine_snob Level 9

                    Which version of Apple's QT Player do you have installed? Many have had major issues with 7.6.x (several versions). As far as I know, 7.5.5 was the "last known good" version. It is available from the Apple archive, and also from some other older software archives.

                     

                    Might want to give that version a try, after uninstalling any of the 7.6.x versions.

                     

                    Good luck,

                     

                    Hunt

                    • 8. Re: CS4 crashes upon startup on Windows 7 64-bit
                      345712473471 Level 1

                      Uninstalled latest version an installed 7.5.5 from adobes site, still crashing.

                      • 9. Re: CS4 crashes upon startup on Windows 7 64-bit
                        the_wine_snob Level 9

                        Sorry then, as I am out of ideas.

                         

                        Good luck,

                         

                        Hunt

                        • 10. Re: CS4 crashes upon startup on Windows 7 64-bit
                          Wil Renczes Adobe Employee

                          How did you install Win7, by the way?  Did you upgrade a previous OS, or was it a clean install?

                           

                          The callstack seems to show that one of the MediaIO writer plugins is going down in flames.  Bill's guess about quicktime was a good shot - it could also be Windows Media is somehow missing some components.

                           

                          Here's what I'd try:  go to the following folder:

                           

                          c:\program files (x86)\Adobe\Adobe Premiere Pro Cs4\MediaIO\writers\

                           

                          rename all the file extensions to .old or something.  Launch - does the app now load?  Then, if it does, re-enable one at a time, launching each time, until you discover which one(s) are causing you trouble.

                           

                          (Then post back, so that we know, and can possibly figure out how to get them working again.)

                           

                          Cheers

                          • 11. Re: CS4 crashes upon startup on Windows 7 64-bit
                            the_wine_snob Level 9

                            Wil,

                             

                            Interesting troubleshooting technique. I will follow this thread closely, and monitor how that works for the OP. I think that I might be linking to this thread in the future.

                             

                            Thank you for sharing that,

                             

                            Hunt

                            • 12. Re: CS4 crashes upon startup on Windows 7 64-bit
                              345712473471 Level 1

                              Oh **** it loaded.

                               

                              Turns out CNNativeWriterWMV was the problem. Am i going to need this?

                              • 13. Re: CS4 crashes upon startup on Windows 7 64-bit
                                Harm Millaard Level 7

                                I dounbt that any file named 345700000000 or over or CNNativeWriter.WMV would be needed.

                                 

                                CNNativeWriter.vwr and CNNativeWriterWMV.vwr are standard viewers installed in various Adobe subdirectories (with different file sizes and dates, just like in the past) but are needed for proper operation. You would find them here:

                                 

                                22-3-2010 20-56-34.jpg

                                • 14. Re: CS4 crashes upon startup on Windows 7 64-bit
                                  345712473471 Level 1

                                  Hmm..cs4 isnt exactly what i would call an upgrade, its stutters alot more than cs3, it will only recognize the default codecs, and parts of the GUI are flickering wildly during playback, which is a bit unnerving. I think im going to have to upgrade back to cs3. Thanks anyways.

                                  • 15. Re: CS4 crashes upon startup on Windows 7 64-bit
                                    Harm Millaard Level 7

                                    People having these problems usually have a very polluted system that is in dire need of a fresh format or a serious hardware upgrade.

                                     

                                    If I were still to use one of my earlier PC's, I would not be able to install, let alone run Windows 3.0. Sometimes the hardware requirements make it necessary to get not only the new version of the software, but also upgrade in the hardware department.

                                    • 16. Re: CS4 crashes upon startup on Windows 7 64-bit
                                      Wil Renczes Adobe Employee

                                      "Oh **** it loaded.

                                       

                                      Turns out  CNNativeWriterWMV was the problem. Am i going to need this?"

                                       

                                      Only if you plan on exporting out WMV files.  If you do, then you're going to need to reinstall Windows Media Player stuff.  Something's definitely cross-eyed there.

                                       

                                      Cheers

                                       

                                      • 17. Re: CS4 crashes upon startup on Windows 7 64-bit
                                        the_wine_snob Level 9

                                        GUI flickering in Adobe programs is often caused by either the MS InteliPoint or the Logitec SetPoint mouse driver. Most users have had very good luck replacing either of those with the MS Generic mouse driver, until MS, or Logitec offers a working update. MS had some, after a bad bunch, but it seems that the most recent ones cause fits with Adobe, once again.

                                         

                                        Good luck,

                                         

                                        Hunt

                                        • 18. Re: CS4 crashes upon startup on Windows 7 64-bit
                                          OrionTX Level 1

                                          I have the exact same problem and symptoms, but am only using Flash CS4 (not the

                                          suite).  When watching the loading screen, it says :"loading fonts" when the crash hits.  I've tried the solution posted earlier in the thread about renaming the extensions in the writers folder, but that didn't fix it.

                                           

                                          Here's my error log from Adobe...

                                           

                                          <?xml version="1.0"?>
                                          <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
                                          <crashreport version="1.1" crVersion="2.5.0.01052007" applicationName="Adobe Flash CS4" applicationVersion="10.0.2" build="10.0.2.566">
                                          <time year="2010" month="8" day="6" hour="10" minute="59" second="13"/>
                                          <user guid="b33ca1d2-8afe-4065-b73a-c892b83dc8d2"/>
                                          <system platform="windows" osversion="6.1.7600 SP 0.0" applicationlanguage="English (United States)" userlanguage="en_US" oslanguage="en_US" ram="4063" machine="Intel(R) Core(TM)2 Duo CPU     P7350  @ 2.00GHz" model="Intel64 Family 6 Model 23 Stepping 6" cpuCount="2" cpuFreq="1995 MHz" busFreq=""/>
                                          <crash exception="EXCEPTION_UNKNOWN" instruction="0x774db727">
                                          <backtrace crashedThread="0">
                                          <thread index="0">
                                          <stackStatement index="0" address="0x774db727" symbolname="RaiseException"/>
                                          <stackStatement index="1" address="0x74668e89" symbolname="CxxThrowException"/>
                                          <stackStatement index="2" address="0x723eb33a" symbolname="unknown"/>
                                          <stackStatement index="3" address="0x723ea6b1" symbolname="unknown"/>
                                          <stackStatement index="4" address="0x3212417a" symbolname="MMUI::PanelManager::OwlWidgetClosed"/>
                                          <stackStatement index="5" address="0x005c0053" symbolname="unknown"/>
                                          <stackStatement index="6" address="0x0061006d" symbolname="unknown"/>
                                          <stackStatement index="7" address="0x463900b1" symbolname="unknown"/>
                                          <stackStatement index="8" address="0x940f5e04" symbolname="unknown"/>
                                          <stackStatement index="9" address="0xccccc3c0" symbolname="unknown"/>
                                          </thread>
                                          </backtrace>
                                          <registerSet>
                                          <register name="EAX" value="0x0018f25c"/>
                                          <register name="EBX" value="0x038d8603"/>
                                          <register name="ECX" value="0x00000003"/>
                                          <register name="EDX" value="0x00000000"/>
                                          <register name="ESI" value="0x0018f394"/>
                                          <register name="EDI" value="0x038d8688"/>
                                          <register name="ESP" value="0x005c0067"/>
                                          <register name="EBP" value="0xccccc3c0"/>
                                          <register name="EIP" value="0xcccccccc"/>
                                          <register name="EFL" value="0x00000206"/>
                                          </registerSet>
                                          <binaryImageSet>
                                          <binaryImage start="0x00400000" end="0x01894000" type="__TEXT" path="C:&#92;Program Files (x86)&#92;Adobe&#92;Adobe Flash CS4&#92;Flash.exe"/>
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                                          <binaryImage start="0x774d0000" end="0x77516000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;KERNELBASE.dll"/>
                                          <binaryImage start="0x10000000" end="0x10309000" type="__TEXT" path="C:&#92;Program Files (x86)&#92;Adobe&#92;Adobe Flash CS4&#92;amtlib.dll"/>
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                                          <binaryImage start="0x76e20000" end="0x76eb0000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;gdi32.dll"/>
                                          <binaryImage start="0x75550000" end="0x75650000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;user32.dll"/>
                                          <binaryImage start="0x77110000" end="0x771b0000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;advapi32.dll"/>
                                          <binaryImage start="0x76eb0000" end="0x76f5c000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;msvcrt.dll"/>
                                          <binaryImage start="0x76c70000" end="0x76c89000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;sechost.dll"/>
                                          <binaryImage start="0x771b0000" end="0x772a0000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;rpcrt4.dll"/>
                                          <binaryImage start="0x75490000" end="0x754f0000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;sspicli.dll"/>
                                          <binaryImage start="0x75480000" end="0x7548c000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;CRYPTBASE.dll"/>
                                          <binaryImage start="0x76fe0000" end="0x76fea000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;lpk.dll"/>
                                          <binaryImage start="0x76460000" end="0x764fd000" type="__TEXT" path="C:&#92;Windows&#92;SysWOW64&#92;usp10.dll"/>
                                          <binaryImage start="0x74c80000" end="0x74c91000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;netapi32.dll"/>
                                          <binaryImage start="0x74c70000" end="0x74c79000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;netutils.dll"/>
                                          <binaryImage start="0x74c50000" end="0x74c69000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;srvcli.dll"/>
                                          <binaryImage start="0x74d70000" end="0x74d7f000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;wkscli.dll"/>
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                                          <reproSteps>
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                                          </crashreport>

                                           

                                           

                                          I'm using a fresh win7 home premium upgrade install (64) over an old win vista home premium x64 install.  Am also using a fresh Flash CS4 install, with patches downloaded and added through 10.0.2.

                                           

                                          Any ideas?  It's endlessly frustrating that this doesn't run.

                                           

                                          Thanks.