8 Replies Latest reply on Mar 22, 2010 11:46 AM by eubean525

I've followed advice but Illustrator still won't initialize.

eubean525 Mar 22, 2010 9:48 AM

Hello anyone,

I use a Mac Power G5 with OS 10.5.8. I own Illustrator CS2 which, until some point in early February, worked like it should. Without notice, I suddenly can't initialize the program. The startup gets hung up at the point where it needs to handle fonts and never responds afterward. I've already seen forum discussions about this similar issue and have eliminated my Illustrator preferences, tossed the whole program and re-installed, as well as booted up with a smart boot to cleanse the font cache. Still, Illustrator will not initialize. Can anyone go over this with me again and suggest a solution that doesn't include selling my kidneys?

I appreciate any advice no matter how inane. Thanks for any.

These problems are pathetic and wasteful of an owner's time and money.

1. Re: I've followed advice but Illustrator still won't initialize.

Jacob Bugge Mar 22, 2010 9:53 AM (in response to eubean525)

Al,

You may try some of the Other options , maybe you should especially look at 4).
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2. Re: I've followed advice but Illustrator still won't initialize.

Larry G. Schneider Mar 22, 2010 10:01 AM (in response to Jacob Bugge)

Here's the kb article

http://kb2.adobe.com/cps/534/cpsid_53468.html
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3. Re: I've followed advice but Illustrator still won't initialize.

eubean525 Mar 22, 2010 10:11 AM (in response to Larry G. Schneider)

Where the heck have you been all this time?

That did the trick. Many thanks and more thanks.

Sincerely,

Al Naclerio
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4. Re: I've followed advice but Illustrator still won't initialize.

Wade_Zimmerman Mar 22, 2010 10:27 AM (in response to eubean525)

I was about to post the same but this is on the web and on the forum you should always do a search to save yourself some trouble, worry and lots of time.

Mark Larry's answer as the answer so others can find it.

One of the problems is no one has marked this solution as the answer so it is harder to find.

So please mark Larry's answer.

You can see what I mean here

http://forums.adobe.com/thread/600794?tstart=0

So again please mark Larry's answer as the answer.
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5. Re: I've followed advice but Illustrator still won't initialize.

Jacob Bugge Mar 22, 2010 11:06 AM (in response to eubean525)

That was included in the issues described in 4) as mentioned in the first post, with a link to exactly the same TechNote.
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6. Re: I've followed advice but Illustrator still won't initialize.

Wade_Zimmerman Mar 22, 2010 11:35 AM (in response to Jacob Bugge)

That is true but I must say a little difficult to find on the site.

Excellent information for certain but a little dense perhaps it could be simpler?

Just a suggestion.

The user should have looked closer but I can understand their confusion.
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7. Re: I've followed advice but Illustrator still won't initialize.

Wade_Zimmerman Mar 22, 2010 11:36 AM (in response to Wade_Zimmerman)

They OP should mark both as Answered.
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8. Re: I've followed advice but Illustrator still won't initialize.

eubean525 Mar 22, 2010 11:46 AM (in response to eubean525)

This was the sure fix for my month-long dilemma.

Use this link: http://kb2.adobe.com/cps/534/cpsid_53468.html

as per Larry G.

phheww.
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