1 2 3 Previous Next 85 Replies Latest reply on Apr 16, 2010 9:37 AM by Tim The Testman

    Cannot launch FB release.

    AlexMa91900

      hi,

       

      I installed the Flash Builder release (standalone for Windows) in my desktop. But I failed to launch it. I caught some messages in log file. Can anyone give me some suggestion? Thanks.

       

      !SESSION 2010-03-23 17:05:00.747 -----------------------------------------------
      eclipse.buildId=unknown
      java.version=1.6.0_16
      java.vendor=Sun Microsystems Inc.
      BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
      Command-line arguments:  -os win32 -ws win32 -arch x86

       

      !ENTRY org.eclipse.equinox.ds 4 0 2010-03-23 17:05:01.184
      !MESSAGE
      !STACK 0
      org.osgi.framework.BundleException: The bundle could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"
          at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.j ava:1313)
          at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(Abs tractBundle.java:1297)
          at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:309)
          at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:370)
          at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1068)
          at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManage r.java:557)
          at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java :464)
          at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelMana ger.java:248)
          at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManage r.java:445)
          at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:227)
          at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:337)

        • 1. Re: Cannot launch FB release.
          jiajun2006 Level 1

          hey

          how about uninstall your previous version ,reboot and install fb4 again?

          eric

          • 2. Re: Cannot launch FB release.
            AlexMa91900 Level 1

            hi,

             

            I have uninstalled FB beta and rebooted my pc and get same error.

            • 3. Re: Cannot launch FB release.
              Jason San Jose Adobe Employee

              Did you install with administrator rights?

               

              Jason San Jose

              Software Engineer, Flash Builder

              • 4. Re: Cannot launch FB release.
                PoBrosEng

                I am having the same issue as AlexMa91900.  I did install as an Administrator.

                • 5. Re: Cannot launch FB release.
                  Jason San Jose Adobe Employee

                  Asking around internally. For now, can you try renaming the default workspace and see if it can launch when it tries to recreate it?

                   

                  C:\users\you\Adobe Flash Builder 4

                   

                  Jason San Jose

                  Software Engineer, Flash Builder

                  • 6. Re: Cannot launch FB release.
                    Larry McLister (Adobe) Adobe Employee

                    Hi There,

                    Sorry to hear you guys are having problems.  Can you give us a few more specifics?  What specific Win OS?  What language is the OS?  What is the install path (default?)?

                     

                    Also, if you are on Vista or Windows 7 can you try the following:

                    1. Uninstall and reboot

                    2. Right click on the installer > Run as Administrator

                    3. Complete the installation and try to run the product.

                     

                    Thanks

                    -Larry

                    • 7. Re: Cannot launch FB release.
                      I'mAndy

                      I'm following your instructions but when launching  the licensing agreement keeps recurring

                      About 60k of flashbuilder gets loaded into memory before disappearing

                       

                      i'm running windows7 64 .N American English. Trial version of FB4

                      I used default install path and rightclicked setup to run as administrator

                      • 8. Re: Cannot launch FB release.
                        Jason San Jose Adobe Employee

                        Did you install plugin or standalone? If you installed plugin, are you using the bundled eclipse? Make sure that you have a 32-bit Java 1.5 or higher.

                         

                        Jason San Jose

                        Software Engineer, Flash Builder

                        • 9. Re: Cannot launch FB release.
                          I'mAndy Level 1

                          standalone

                          • 10. Re: Cannot launch FB release.
                            Jason San Jose Adobe Employee

                            And you see the same error stack as reported in the original post? C:\users\you\Adobe Flash Builder 4\.metadata\.log.

                             

                            Jason San Jose

                            Software Engineer, Flash Builder

                            • 11. Re: Cannot launch FB release.
                              I'mAndy Level 1

                              Appears to be same

                              I see refs to win32. Im running win64 Is that a problem?

                               

                              !SESSION 2010-03-23 18:38:02.754 -----------------------------------------------
                              eclipse.buildId=unknown
                              java.version=1.6.0_16
                              java.vendor=Sun Microsystems Inc.
                              BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
                              Command-line arguments:  -os win32 -ws win32 -arch x86

                               

                              !ENTRY org.eclipse.equinox.ds 4 0 2010-03-23 18:38:03.746
                              !MESSAGE
                              !STACK 0
                              org.osgi.framework.BundleException: The bundle could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"
                                  at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.j ava:1313)
                                  at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(Abs tractBundle.java:1297)
                                  at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:309)
                                  at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:370)
                                  at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1068)
                                  at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManage r.java:557)
                                  at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java :464)
                                  at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelMana ger.java:248)
                                  at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManage r.java:445)
                                  at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:227)
                                  at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:337)

                              • 12. Re: Cannot launch FB release.
                                AlexMa91900 Level 1

                                hi, Jason

                                 

                                Let me show you my spec.

                                 

                                1. OS: WinXP Prof SP3

                                2. JDK: Sun JDK 1.5 update 22

                                3. I install it using a user with administrator rights

                                4. In the c:\documents and settings\user\Adobe Flash Builder 4\.metadata\.log, I found the message in this original post

                                 

                                 

                                • 13. Re: Cannot launch FB release.
                                  PoBrosEng Level 1

                                  I am running Windows XP SP3.  English.  Install path is

                                   

                                  C:\Program Files\Adobe\Adobe Flash Builder 4

                                   

                                  This is the standalone build.  I have the latest Java update ( 1.6 ).  I found the same log messages in

                                   

                                  C:\Documents and Settings\Administrator\Adobe Flash Builder 4\.metadata

                                   

                                  that the original poster has put up.  Hope this helps!

                                  • 14. Re: Cannot launch FB release.
                                    C. Agruss (Adobe) Level 3

                                    To rule out licensing problems, will you post your amt3.log file, located in your tmp folder?

                                     

                                    If you can't find the relevant tmp folder, try opening a cmd window, and type: cd %tmp%

                                     

                                    Thanks,

                                     

                                    -Chris

                                    • 15. Re: Cannot launch FB release.
                                      I'mAndy Level 1

                                      I cannot find this file via search

                                       

                                      going the cmd window route i get a result of

                                      c:\Users\Andrew\AppData\Local\Temp

                                      version

                                      This also does not appear to exist

                                       

                                      Not sure what you mean by licensing. Im jsut a sole user trying to use the trial version

                                      • 16. Re: Cannot launch FB release.
                                        AlexMa91900 Level 1

                                        hi, there are so many messages in that log file. I can post some of them.

                                         


                                        2010-03-23 17:05:04 [872]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                                        2010-03-23 17:05:04 [872]  config: Setting current license to FlashBuilder-CS5-Win-GM [ALL]
                                        2010-03-23 17:05:04 [872]  SLCoreService: Syncing to license store...
                                        2010-03-23 17:05:04 [872]  SLCoreService: Found client mkey.
                                        2010-03-23 17:05:04 [872]  SLCoreService: Loading license references...
                                        2010-03-23 17:05:04 [872]  SLCoreService: Found 1 license file(s)
                                        2010-03-23 17:05:04 [872]  SLCoreService: Parsing license file [3254477.lic] succeed.
                                        2010-03-23 17:05:04 [872]  SLCoreService: License store synchronization took 86.3 ms and succeed.
                                        2010-03-23 17:05:04 [872]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 59 day(s) 83957 seconds.
                                        2010-03-23 17:05:04 [872]  SLCoreService: Feature ALM_FlashBuilderPremCS5GM_4.0 is enabled.
                                        2010-03-23 17:05:04 [872]  SLCoreService: Feature FlashBuilder_4.0 is enabled.
                                        2010-03-23 17:05:04 [872]  SLCoreService: Feature FlashBuilder_Base_4.0 is enabled.
                                        2010-03-23 17:05:04 [872]  SLCoreService: Feature FlashBuilder_Prem_4.0 is enabled.
                                        2010-03-23 17:05:04 [872]  ALM: _info_: Performing Block Check

                                         

                                        2010-03-23 17:05:04 [872]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 59 day(s) 83957 seconds.
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [Subscription] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [Subscription] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [ACT_NOINTERNET] in hive [FlashBuilder-CS5-Win-GM] in cache.
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [SERVICE_ONLINE] in hive [FlashBuilder-CS5-Win-GM] in cache.
                                        2010-03-23 17:05:04 [872]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 59 day(s) 83957 seconds.
                                        2010-03-23 17:05:04 [872]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.094 sec)
                                        2010-03-23 17:05:04 [872]  ALM: _info_: ALM_License_SilentValidate return license status: Valid Not Activated
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.
                                        2010-03-23 17:05:04 [872]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM
                                        2010-03-23 17:05:04 [872]  AMT: License check shows product is still in trial.
                                        2010-03-23 17:05:04 [872]  AMT: Prevalidation finds app not activated.  Requiring foreground validate.
                                        2010-03-23 17:05:04 [872]  AMT: Calling AUM API to create scheduler entry to be used by updater.
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [Updates] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                        2010-03-23 17:05:04 [872]  PCDService: No value for key [Updates] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                        2010-03-23 17:05:04 [872]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
                                        2010-03-23 17:05:04 [872]  ServiceLoader: looking for library D:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\updaternotifications.dll
                                        2010-03-23 17:05:04 [872]  ServiceLoader: Found library D:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\updaternotifications.dll
                                        2010-03-23 17:05:04 [872]  AUMService: IsUpdaterEnabled call
                                        2010-03-23 17:05:04 [872]  AUMService: IsUpdaterEnabled call succeeded
                                        2010-03-23 17:05:04 [872]  AUMService: Get LEID xml call

                                        • 17. Re: Cannot launch FB release.
                                          I'mAndy Level 1

                                          I forgot appdata was a hidden folder. Below is log file

                                          I think it may help

                                           

                                          2010-03-25 10:19:33 [1096]  AMT: START SESSION, library version 3.0.0.64,3.0
                                          2010-03-25 10:19:33 [1096]  AMT: Initializing C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\
                                          2010-03-25 10:19:33 [1096]  AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE
                                          2010-03-25 10:19:33 [1096]  AMT: Virtualization Turned off
                                          2010-03-25 10:19:33 [1096]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\adobe_caps.dll
                                          2010-03-25 10:19:33 [1096]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\adobe_caps.dll
                                          2010-03-25 10:19:33 [1096]  PCD thread: PCD thread started
                                          2010-03-25 10:19:33 [1096]  PCDService: PCD Service in threaded mode
                                          2010-03-25 10:19:33 [1096]  performance: AMTPreObtainProductLicense took 21.713131 ms
                                          2010-03-25 10:19:33 [1096]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\Adobe_OOBE_Launcher.dll
                                          2010-03-25 10:19:33 [1096]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\Adobe_OOBE_Launcher.dll
                                          2010-03-25 10:19:33 [1096]  PCDService: Failed to set value __PCD_TV for key [__PCD_TK] in hive [__PCD_SD]: CAPS disk error
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [0] = en_US
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [1] = en_US
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [2] = ja_JP
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [3] = de_DE
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [4] = fr_FR
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [5] = zh_CN
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [6] = ru_RU
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [7] = ko_KR
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [8] = en_GB
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [9] = ar_AE
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [10] = da_DK
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [11] = el_GR
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [12] = fi_FI
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [13] = he_IL
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [14] = nb_NO
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [15] = ro_RO
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [16] = zh_TW
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [17] = fr_CA
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [18] = es_ES
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [19] = es_MX
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [20] = it_IT
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [21] = pt_BR
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [22] = nl_NL
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [23] = sv_SE
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [24] = cs_CZ
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [25] = pl_PL
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [26] = tr_TR
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [27] = hu_HU
                                          2010-03-25 10:19:33 [1096]  AMT: App Product Locale [28] = uk_UA
                                          2010-03-25 10:19:33 [1096]  config: Loading configuration for C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\AMT\application.xml
                                          2010-03-25 10:19:33 [1096]  config: Found payload code {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:33 [1096]  PCDService: found driver code {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:33 [1096]  config: config: Host app was installed, using installed license configuration.
                                          2010-03-25 10:19:33 [1096]  PCDService: Failed to read value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:33 [1096]  config: Setting current license to the driver at startup because no mapping was found.
                                          2010-03-25 10:19:33 [1096]  config: Setting current license to FlashBuilder-CS5-Win-GM [ALL]
                                          2010-03-25 10:19:33 [1096]  config: payload code: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:33 [1096]  config: driver payload code: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:33 [1096]  config: driver licensing code: FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:33 [1096]  config: current licensing code: FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:33 [1096]  config: current locale code: ALL
                                          2010-03-25 10:19:33 [1096]  config: Done loading configuration
                                          2010-03-25 10:19:33 [1096]  AMT: Locale from PCD [0] = en_US
                                          2010-03-25 10:19:33 [1096]  AMT: Reordered Installed App Product Locale [0] = en_US
                                          2010-03-25 10:19:33 [1096]  config: Setting insalled locales
                                          2010-03-25 10:19:33 [1096]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
                                          2010-03-25 10:19:33 [1096]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\asneu.dll
                                          2010-03-25 10:19:33 [1096]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\asneu.dll
                                          2010-03-25 10:19:33 [1096]  AMT: config: Finding license info for payload: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:33 [1096]  AMT: config: PayloadCode: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:33 [1096]  AMT: config: Driver PayloadCode: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:33 [1096]  AMT: config: Installed LicensingCode: FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [EULA] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [Registration] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [Registration] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [Updates] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [Updates] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [SuiteFeatureCount] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:33 [1096]  AMT: Application can be serialized (sif file found).
                                          2010-03-25 10:19:33 [1096]  PCDService: Failed to read value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:33 [1096]  PCDService: Failed to read value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:33 [1096]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: Failed to read value for key [LineCV 6] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:33 [1096]  PCDService: Failed to read value for key [LineCV 7] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:33 [1096]  AMT: First launch (serial [95230700665031915420]).
                                          2010-03-25 10:19:33 [1096]  AMT: Application state initialized.  Obtaining Product License.
                                          2010-03-25 10:19:33 [1096]  AMT: Obtaining client features from cache.
                                          2010-03-25 10:19:33 [1096]  AMT: Obtaining client product info from cache.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:33 [1096]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:34 [1096]  AMT: Forcing first launch workflow because product is not licensed from previous launch.
                                          2010-03-25 10:19:34 [1096]  AMT: AMT: Obtaining Product License.
                                          2010-03-25 10:19:34 [1096]  AMT: Launch Workflow not yet done in foreground in this session.
                                          2010-03-25 10:19:34 [1096]  AMT: Starting First Launch Workflow
                                          2010-03-25 10:19:34 [1096]  AMT: Running in PROV_APP
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [EULADelay] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [EULADelay] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [MediaTag] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  config: No media tag found for payload {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:34 [1096]  config: Using default media policy RET
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [EULA_ACCEPTED] in hive [FlashBuilder-CS5-Win-GM]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [EULA_PHASE] in hive [FlashBuilder-CS5-Win-GM]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  AMT: Starting ALM workflow.
                                          2010-03-25 10:19:34 [1096]  AMT: Initializing ALM for serialized activation.
                                          2010-03-25 10:19:34 [1096]  ALMService: Initializing as licensed app
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0)
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023).
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Service construction took 0.1 ms and succeed.
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: LEID passed FlashBuilder-CS5-Win-GM is used to configure SLCore = 0
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Host app is Licensable App
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [FlashBuilder-CS5-Win-GM{|}2] in hive [SSC-CS5-LE-Dominance] in master.
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Found LEID FlashBuilder-CS5-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\AMT
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Found LEID WebSuitePremium-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Found LEID MasterCollection-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [MediaTag] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  config: No media tag found for payload {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:34 [1096]  config: Using default media policy RET
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: MediaTagPolicy is RET
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [NTL_WO_SN] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Canonical LEID is FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Driver LEID is FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [952307006650319154206597] in hive [RejectedSNDomain_CS5]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Reading product config [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\AMT\SLConfig.xml]
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                                           

                                          2010-03-25 10:19:34 [1096]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                                          2010-03-25 10:19:34 [1096]  ALM: _time_: (func: ALM_Initialize, duration: 0.109 sec)
                                          2010-03-25 10:19:34 [1096]  AMT: Performing ALM silent license verification.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [EncryptedSerial] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [Serial] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No pre-serial number found in {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [PSN] in hive [FlashBuilder-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No en_US provisional serial number found in FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [PSN] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No ALL provisional serial number found in FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Validate license at Pre-Chrome time
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Searching license for locale en_US ...
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Found no existing serialization
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Searching serial number for all possible LEIDs ...
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No en_US licensed serial number found in FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SN] in hive [WebSuitePremium-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No en_US licensed serial number found in WebSuitePremium-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SN] in hive [WebSuitePremium-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No ALL licensed serial number found in WebSuitePremium-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SN] in hive [MasterCollection-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No en_US licensed serial number found in MasterCollection-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SN] in hive [MasterCollection-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No ALL licensed serial number found in MasterCollection-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Found no serial number
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Checking for Suites' SNs before updating to trial SN
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: This is the most preferred locale, check trial license
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value FlashBuilder-CS5-Win-GM for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Set trial license mapping from FlashBuilder-CS5-Win-GM to FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [952307006650319154206597] in hive [RejectedSNDomain_CS5]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                                           

                                          2010-03-25 10:19:34 [1096]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [CacheStatus] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Syncing to license store...
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Found client mkey.
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Loading license references...
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Found 1 license file(s)
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Parsing license file [3254477.lic] succeed.
                                          2010-03-25 10:19:34 [1096]  SLCoreService: License store synchronization took 304.0 ms and succeed.
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 58 day(s) 25586 seconds.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value valid for key [CacheStatus] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Cached trial license is valid, stop the search
                                          2010-03-25 10:19:34 [1096]  config: Setting current license to FlashBuilder-CS5-Win-GM [ALL]
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [LoadTrial] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [LoadTrial] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [CacheStatus] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Feature ALM_FlashBuilderPremCS5GM_4.0 is enabled.
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Feature FlashBuilder_4.0 is enabled.
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Feature FlashBuilder_Base_4.0 is enabled.
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Feature FlashBuilder_Prem_4.0 is enabled.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 1 for key [PPAID] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: Performing Block Check

                                           

                                          2010-03-25 10:19:34 [1096]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 58 day(s) 25586 seconds.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [Subscription] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [Subscription] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [ACT_NOINTERNET] in hive [FlashBuilder-CS5-Win-GM]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SERVICE_ONLINE] in hive [FlashBuilder-CS5-Win-GM]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 1 for key [PPCGO] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 1 for key [PPLCSTAT] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 58 day(s) 25586 seconds.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 60 for key [PPDR] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 58 for key [PPDL] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value Adobe Flash Builder for key [PPAPP] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 0 for key [PPREF] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 0 for key [PPGM] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 1 for key [PPMOD] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 5011200 for key [PPEXP] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 0 for key [PPACT] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 0 for key [PPSRZ] in hive [952307006650319154206597]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.328 sec)
                                          2010-03-25 10:19:34 [1096]  ALM: _info_: ALM_License_SilentValidate return license status: Valid Not Activated
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to set value 1 for key [LineCU 2] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  AMT: Application licensing status has changed to trial.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [LineCU 2] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [LineCU 2] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  AMT: ERROR: bad cache license status [0], returning trial.
                                          2010-03-25 10:19:34 [1096]  AMT: License check shows product is still in trial.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [LineCU 2] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [LineCU 2] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  AMT: ERROR: bad cache license status [0], returning trial.
                                          2010-03-25 10:19:34 [1096]  AMT: Product is not activated.  Starting ALM launch-time product licensing UI.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 58 day(s) 25586 seconds.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [PDApp_WF] in hive []: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 58 day(s) 25586 seconds.
                                          2010-03-25 10:19:34 [1096]  AMT: Running in PROV_APP
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [EULADelay] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [EULADelay] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [MediaTag] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
                                          2010-03-25 10:19:34 [1096]  config: No media tag found for payload {177E1CA1-14CC-4398-AB15-A5746EFE8F22}
                                          2010-03-25 10:19:34 [1096]  config: Using default media policy RET
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [EULA_ACCEPTED] in hive [FlashBuilder-CS5-Win-GM]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [EULA_PHASE] in hive [FlashBuilder-CS5-Win-GM]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  uiswitch: EULA has never been accepted; showing EULA.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [EULAFolderName] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:34 [1096]  EULA: EULAFolderName key not found for license, using default name "Legal"
                                          2010-03-25 10:19:34 [1096]  EULA: EULA folder found relative to folder containing licensing AMT folder.
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [EULAFolderName] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:34 [1096]  EULA: EULAFolderName key not found for app, using default name "Legal"
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [TrialSerialNumber] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in master.
                                          2010-03-25 10:19:34 [1096]  config: No trial serial number found in FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [EPIC_APP_0] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in master.
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value WorkFlowType [EULA]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value ShowEULA [true]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value LaunchMode [prechrome]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppLaunchPath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\FlashBuilder.exe]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppEULAFolderPath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\Legal]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AdobeCode [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value DriverAdobeCode [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppName [Adobe Flash Builder]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppRunningLEID [FlashBuilder-CS5-Win-GM]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppDriverLEID [FlashBuilder-CS5-Win-GM]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppRunningLocale [en_US]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\\AMT\LMResources\background.png]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppAMTPath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\\AMT]
                                          2010-03-25 10:19:34 [1096]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\AMT]
                                          2010-03-25 10:19:34 [1096]  uiswitch: EULA
                                          2010-03-25 10:19:34 [1096]  uiswitch: PDApp
                                          2010-03-25 10:19:34 [1096]  uiswitch: Launched
                                          2010-03-25 10:19:34 [1096]  AMT: EULA has been refused.  Application must exit.
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  AMT: Expiration of trial serial [952307006650319154206597].
                                          2010-03-25 10:19:34 [1096]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.
                                          2010-03-25 10:19:34 [1096]  AMT: Application licensing status has changed to unlicensed.
                                          2010-03-25 10:19:34 [1096]  AMT: Starting Data Collection for SWTag_Init()
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}en_US]: CAPS disk error
                                          2010-03-25 10:19:34 [1096]  AMT: DoISOTagging() will not be performed as there is no FLMap LEID against FlashBuilder-CS5-Win-GM
                                          2010-03-25 10:19:34 [1096]  performance: AMTObtainProductLicense took 1387.737793 ms
                                          2010-03-25 10:19:34 [1096]  PCDService: Failed to read value for key [ADOBEID] in hive [952307006650319154206597]: CAPS disk error

                                          • 18. Re: Cannot launch FB release.
                                            Jason San Jose Adobe Employee

                                            Thanks everyone for getting us some good data. I've logged a bug here https://bugs.adobe.com/jira/browse/FB-26383. Please watch the bug for more follow up. I'll cross post important information when it comes.

                                             

                                            Jason San Jose

                                            Software Engineer, Flash Builder

                                            • 19. Re: Cannot launch FB release.
                                              khitlin Level 1

                                              I am having the same problem as stated in this thread.

                                              I downloaded the trial version, ran the install, and then started up the application.  It then asked me whether to enter a serial number or select trial.  I selected trial and then it ask me to enter my Adobe account information. I did this correctly (so I thought) and it told me my info was incorrect and to try again later.  I then reopen FlashBuilder and receive a JIT  Visual Studio runtime error stating there is an unhandled exception in FlashBuilder.exe.

                                               

                                              When I check my log file located inC:\Documents and Settings\USRID\Adobe Flash Builder 4\.metadata

                                               

                                              I see the following over and over again.

                                               

                                              !SESSION 2010-03-25 12:10:45.413 -----------------------------------------------
                                              eclipse.buildId=unknown
                                              java.version=1.6.0_16
                                              java.vendor=Sun Microsystems Inc.
                                              BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
                                              Command-line arguments:  -os win32 -ws win32 -arch x86

                                               

                                              !ENTRY org.eclipse.equinox.ds 4 0 2010-03-25 12:10:46.945
                                              !MESSAGE
                                              !STACK 0
                                              org.osgi.framework.BundleException: The bundle could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"
                                                  at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.j ava:1313)
                                                  at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(Abs tractBundle.java:1297)
                                                  at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:309)
                                                  at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:370)
                                                  at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1068)
                                                  at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManage r.java:557)
                                                  at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java :464)
                                                  at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelMana ger.java:248)
                                                  at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManage r.java:445)
                                                  at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:227)
                                                  at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:337)

                                               

                                              I have tried uninstalling and reinstalling the application with no luck.

                                               

                                              Specs: Win XP Pro sp2

                                               

                                              Can someone from Adobe take some time to address this?

                                              • 20. Re: Cannot launch FB release.
                                                khitlin Level 1

                                                Jason,

                                                I get the following when I goto your link below.

                                                 

                                                PERMISSION VIOLATION

                                                 

                                                ERROR

                                                It seems that you have tried to perform an operation which you are not permitted to perform.

                                                 

                                                I have an account and was able to login fine.

                                                 

                                                Keith H.

                                                • 21. Re: Cannot launch FB release.
                                                  Jason San Jose Adobe Employee

                                                  We are actively looking into this. Please watch this bug https://bugs.adobe.com/jira/browse/FB-26383 for future updates.

                                                   

                                                  Jason San Jose

                                                  Software Engineer, Flash Builder

                                                  • 22. Re: Cannot launch FB release.
                                                    Jason San Jose Adobe Employee

                                                    Sorry about that. I forgot that our licensing bugs are typically marked internal. We will follow up with a solution or workaround and get it through the proper public channels. Stay tuned.

                                                     

                                                    Jason San Jose

                                                    Software Engineer, Flash Builder

                                                    • 23. Re: Cannot launch FB release.
                                                      I'mAndy Level 1

                                                      You may already have twigged this but  i also may have put in an incorrect password first attempt. after which the repitition of the license agreement

                                                      occurred

                                                      • 24. Re: Cannot launch FB release.
                                                        ChrisPaduan Level 1

                                                        Hi I'mAndy,

                                                         

                                                        There are a lot of errors in that log that look like disk errors with some files that the licensing components use. Can you look on your disk for:

                                                         

                                                               C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\

                                                         

                                                        Does this directory exist? If it does exist, What are the permissions on it? What files and directories are in it? What are their permissions?

                                                         

                                                         

                                                            be seeing you,

                                                            Chris

                                                        • 25. Re: Cannot launch FB release.
                                                          I'mAndy Level 1

                                                          The directory does exist

                                                           

                                                          For the folder

                                                          administrators are allowed to do everything except that "special permissions" is not ticked

                                                          there is a group "Everyone' which can only read

                                                           

                                                          withoin that there is a cache folder

                                                          administrators have as above

                                                          everyone can read and write - the special permissions shows a faded tick

                                                           

                                                          within the cache folder there are two numbered files which do not have any permissions adssigned (apparantly dangerous)

                                                          there is also a cache.db  administrators have all faded ticks except special permissions

                                                            everyone has faded read/write/special permissions

                                                           

                                                          Finally there is a pcd.db file in the adobepcd folder

                                                          administrators faded everything except special permissions

                                                          everyone faded read only

                                                           

                                                           

                                                          Hope this helps

                                                          • 26. Re: Cannot launch FB release.
                                                            Ian MacIntyre

                                                            Having the same issue.

                                                             

                                                            Downloaded the standalone windows version. It all appears to install fine, however on launching FlashBuilder.exe it fails with "an unhandled win32 exception in FlashBuilder.exe"

                                                             

                                                            Running on Win XP SP3 32 bit with 4Gb RAM.

                                                            PC has never had any beta version installed.

                                                            PC does have licenced FB 3 installed.

                                                             

                                                            Entry in .log (under .metadata) as follows

                                                             

                                                            !SESSION 2010-03-26 09:59:18.346 -----------------------------------------------
                                                            eclipse.buildId=unknown
                                                            java.version=1.6.0_16
                                                            java.vendor=Sun Microsystems Inc.
                                                            BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
                                                            Command-line arguments:  -os win32 -ws win32 -arch x86

                                                             

                                                            !ENTRY org.eclipse.equinox.ds 4 0 2010-03-26 09:59:19.455
                                                            !MESSAGE
                                                            !STACK 0
                                                            org.osgi.framework.BundleException: The bundle could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"
                                                                at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.j ava:1313)
                                                                at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(Abs tractBundle.java:1297)
                                                                at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:309)
                                                                at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:370)
                                                                at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1068)
                                                                at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManage r.java:557)
                                                                at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java :464)
                                                                at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelMana ger.java:248)
                                                                at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManage r.java:445)
                                                                at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:227)
                                                                at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:337)

                                                             

                                                            Message was edited by: Ian MacIntyre Added info about FB 3 installed on PC

                                                            • 27. Re: Cannot launch FB release.
                                                              khitlin Level 1

                                                              Jason, any updates on this?


                                                              • 28. Re: Cannot launch FB release.
                                                                Jason San Jose Adobe Employee

                                                                Only update is that that our licensing team is still investigating.

                                                                 

                                                                Jason San Jose

                                                                Software Engineer, Flash Builder

                                                                • 29. Re: Cannot launch FB release.
                                                                  ChrisPaduan Level 1

                                                                  Hi I'mAndy,

                                                                   

                                                                  Those permissions seem ok. I sent you a PM yesterday requesting certain files and folders, could you send those to me?

                                                                  • 30. Re: Cannot launch FB release.
                                                                    ChrisPaduan Level 1

                                                                    Hi Keith,

                                                                     

                                                                    Are you getting a configuration error message and an unhandled exception, or just an unhandled exception?

                                                                    • 31. Re: Cannot launch FB release.
                                                                      ChrisPaduan Level 1

                                                                      Hi Ian,

                                                                       

                                                                      Same question as to Keith above,

                                                                       

                                                                      Are you having an configuration error message and an unhandled exception or just an unhandled exception?

                                                                      • 32. Re: Cannot launch FB release.
                                                                        khitlin Level 1

                                                                        Just an unhandled exception error.


                                                                        • 33. Re: Cannot launch FB release.
                                                                          I'mAndy Level 1

                                                                          a PM? I havent seen anything from you that wasnt on thread

                                                                          which folder/files arre you after

                                                                          • 34. Re: Cannot launch FB release.
                                                                            ChrisPaduan Level 1

                                                                            Do you think you could ZIP and send to me the following directories and files?

                                                                             

                                                                            1. Adobe PCD

                                                                            2. caps

                                                                            3. installer log files

                                                                             

                                                                            1 and 2 are inside the Adobe folder I mentioned in my post earlier. The installer log files should be inside a folder in the Adobe folder called Installers and should look like:

                                                                            Adobe Flash Builder CS5 <some date>.log.gz

                                                                             

                                                                            I'll resend my e-mail in PM.

                                                                            • 35. Re: Cannot launch FB release.
                                                                              Jason San Jose Adobe Employee

                                                                              I think I might have missed a correlation here. For those of you seeing the "Unhandled Exception Error", do you all have Visual Studio installed? Is there anyone seeing this that doesn't have Visual Studio?

                                                                               

                                                                              Jason San Jose

                                                                              Software Engineer, Flash Builder

                                                                              • 36. Re: Cannot launch FB release.
                                                                                khitlin Level 1

                                                                                I do have Visual Studio Installed, version 2005. I never installed it though, my employer included it as part of the disk imaging process.  I never use it either.

                                                                                 

                                                                                I think by default, all windows based apps that encounter JIT runtime errors attempt to run the VS debugger.  Not 100% on that though.

                                                                                 

                                                                                Keith H.

                                                                                • 37. Re: Cannot launch FB release.
                                                                                  ChrisPaduan Level 1

                                                                                  I'mAndy, Did you get the PM I sent today?

                                                                                  • 38. Re: Cannot launch FB release.
                                                                                    I'mAndy Level 1

                                                                                    yes just received. I'll post info this evening ET

                                                                                    • 39. Re: Cannot launch FB release.
                                                                                      Ian MacIntyre Level 1

                                                                                      I also have Visual Studio 2005 installed (part of our standard dev build).

                                                                                       

                                                                                      The only error I see on screen is the Unhandled exception one (from the VS debugger).

                                                                                       

                                                                                      I don't have an issue with other Eclipse based IDEs (e.g. IBM RSA, FlexBuilder 3.3, Stand alone eclipse)

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