I have just bought a Canon Legria HF21 and am trying to import the footage to Premiere Pro CS4 4.2.1 (Part of the master collection) however in the presets window there is no option for AVCHD. I have searched the forums and this seems to happen when people are running the trial versions, however I am using a full version of the master collection so would expect for them to be included. Has anyone else encountered this problem?
Yeah, there are numerous reports where updating to 4.2.1 caused the software to revert to trial status. Usually because the installation was corrupted earlier. The only solution is to uninstall, run Clean Script 2 or 3 times, rebooting between each run, then install and update.
Thank you, just followed your advice and it is all working now, although I haven't run the update so am still using version 4.0.0. Do you know if running the update is likely to cause a problem again?
Very unlikely, at least I have not yet heard that the problem returned after updating.