23 Replies Latest reply on Apr 7, 2010 2:44 PM by Peter Grainge

    RH8 Crashes upon "save all" or "save"

    Veteditor Level 1

      Hello,

      I have for several weeks been experiencing intermittent crashes of RH8 when I "save" using various methods:

      • The "save all" icon within RoboHelp\
      • The keyboard shortcut "Ctrl S"
      • Right-click of mouse

      I manage 4 different projects using RH8.0.2, and this happens fairly frequently within each of the projects. I have installed all of the upgrades, and rebuilt the .cpd files. When this happens, the newly-entered (or revised) content is lost. Until today, I have been safe when using "save topic" from each individual topic tab - but now this method has also failed.

       

      Has this been reported?

       

      If analysts are interested, I have saved the "error report" file on this, and can send it, upon request.

       

      Thanks.

      Helen