10 Replies Latest reply on Mar 29, 2010 11:08 AM by FritzTEK

    Adobe Reader 9 update fails

    FritzTEK

      Hi.  Adobe 9 fails to update when end users attempt to update.   In occasions such as that above, the installation ends with a box containing only a Quit button.  When the users check update, the same list of available updates exists.

       

       

      Event logs display following:

       

      Windows Installer installed the product. Product Name: Adobe Reader 9.3. Product Version: 9.3.0. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.

       

      or

       

      Ending a Windows Installer transaction: C:\Users\mtd\AppData\Local\Adobe\Updater6\Install\reader9rdr-en_US\AdbeRdrSD90_all.msi. Client Process Id: 4180.

       

      On occasion, users receive an internal error :.

      Adobe update failure.png

       

       

      *adobe.com has been configured on all firewalls as a safe sender.

       

      Please let me know if you have any additional suggestions.