6 Replies Latest reply on Mar 27, 2010 12:57 AM by ChrisPaduan

    Flash Builder 4 Error: 16

    nz!

      Hi,

       

      I just updated to Flash Builder 4 and it no longers launches on my MacBook Pro (or Mac Pro) running Snow Leopard.

       

      I have completely uninstalled the previous versions (Flex Builder 3 and Flash Builder 4 Beta).

       

      When I start up the application, it crashes with a Configuration Error : Error: 16 telling me to uninsall and reinstall, which I did :-)

       

      Can anyone tell me what could be the issue?

       

      nz

        • 1. Re: Flash Builder 4 Error: 16
          shahinyan Level 1

          I've got exatly same problem on my Vista machine... Reinstall it, then install it back, no luck...

          • 2. Re: Flash Builder 4 Error: 16
            KncTrnl1

            same thing here on Win 7 64 bit. Called tech support and after 3 hrs on hold was told there was no phone support for this product.

             

            did a fresh install of windows installed only FB4 and CFB and got same. error is repeatable every time.

            after I get the error 16 both FB and CFB get stuck in endless accept license loop. and will not run.

             

            Lack of support is un Acceptable!!!!!!! for  $700 Software.

             

            Made them refund my $699 now waiting 10 days to get my money back.

             

            The Price for being good sheep and buying on day 1.

            • 3. Re: Flash Builder 4 Error: 16
              ChrisPaduan

              Hi there,

               

              Can you check the permissions on the directory

               

                  /Library/Application Support/Adobe/Adobe PCD/cache/

               

              and the file

               

                  /Library/Application Support/Adobe/Adobe PCD/cache/cache.db

              Also, are there any files in that directory that end with .journal?

              • 4. Re: Flash Builder 4 Error: 16
                ChrisPaduan Level 1

                Same question for the folks using Windows. The directory on Windows is

                 

                C:\Program Files\Common Files\Adobe\Adobe PCD\cache

                 

                for 32-bit Windows

                 

                 

                and

                 

                C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache

                for 64-bit Windows.

                • 5. Re: Flash Builder 4 Error: 16
                  nz! Level 1

                  Thanks for the advice Chris,

                   

                  I checked the file permissions and they were fine, so I removed the cache.db file. I then relaunched Flash Builder 4 and it then ran fine.

                   

                  I had to reactivate Flash though, but other than that, all seems to back to normal :-)

                   

                  Thanks!

                   

                  nz

                  • 6. Re: Flash Builder 4 Error: 16
                    ChrisPaduan Level 1

                    Hi nz,

                     

                    I wouldn't recommend deleting the cache.db file as it will also require you to re-enter the serial number for existing CS3 and CS4 apps, but I am glad it solved your problem.