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That looks like a hardware failure, temps, voltage, memory, hard disk or even CPU.
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I agree with Harm. Set your computer to NOT reboot on error, and read the BSOD. Might be a clue there. Also, see this ARTICLE for tracking down clues as to what is happening leading up to the crash.
Here is a link to one of Harm's excellent ARTICLES on tools to track down issues.
I took my laptop, with it's brand new hard drive, back to the computer shop.
They experienced a non-Premiere Windows blue screen while in the shop, which is something
I hadn't even encountered.
They're still looking at it, they may have an answer by tomorrow.
Anyway, this is pushing me into buying a workstation, which is a discussion I'll have to pick up on the hardware forum.
I hope for you that it is something simple and easy to repair. As a general rule, BSOD's are hardware related, not software and the most common problems are temps and voltage. In a notebook that order may be temps (a failing fan) and memory instead of PSU. It is a good thing that they encountered your same problem with other software, so they will look more closely at the hardware.
Best of luck.
They experienced a non-Premiere Windows blue screen
What often happens is that an NLE, like PrPro, will stress a machine more than most programs. They will point up "weak links," that might go undetected with other programs.
As Harm points out, heat buildup is a very common problem. With intense operations, like Rendering, Export and Transcoding for DVD/BD, things are used at a very high level. Weaknesses will often be pointed out.
Good luck, and hope that things go well,
I will upgrade to cs4 with my new computer but for the time being....Is cs3 compatable with Windows 7?
I always had XP pro on my laptop. This time Windows 7 was installed. It's still in the shop.
If I were in your shoes, I would wait a bit and then upgrade to CS5.
CS3 has not been certified to run under Win7, but it probably will.
Unless cs5 is coming out in a couple of days, I can't wait. I have little hope for my laptop and I need to go back to work on my film immediately, which means a new computer that will get the job done without all this stress.
Edit: I see what you're saying, skip cs4 and get ver 5, probably what I'll do. I was thinking that cs3 might not be totally compatable with the new computer but it may be. I still have doubts that cs3 works well with Windows 7.
I can't tell you since I have 4.2.1 with Win7-64, but maybe someone else can tell you.
BTW, when is CS5 supposed to be released?
April 12th at NAB is the "leaked" date.
As Bill said, CS5 Launch Date is April 12 2010 http://cs5launch.adobe.com/
As far as being able to order and install... nobody knows for sure, but I did see a post (don't have a link) claiming "about" 4 weeks after launch to having physical product
Since PPro CS5 is 64bit only, that will mean at least Win7 64bit and a powerful computer (I don't know if Vista 64bit will be included, but I will "guess" the answer is yes, since it has been available during the CS5 programming and testing period)
Thanks, Bill and John.
John, since I'm getting a new computer this coming week(unless by some miracle they fix my laptop) will CS3 or CS4 also run on a computer with Win7 64bit installed (so I'll have an operating system in the new computer built for the upcoming CS5 as well) ?
CS4 runs great on Windows 7 64-bit. It spawns multiple 32-bit processes
that can take advantage of many GBs of RAM.
JIPA .(jumping in perfectly acceptable)
I got my laptop back yesterday. They couldn't find the problem, they offered to re-install Windows, I said yes. They said, it'll run fine but just can't handle Premiere, in other words,,,, it's best not to even install Premiere. I waited a day and today decided I'd see if Premiere works with a fresh install of
Windows. So, I installed Premiere....works fine, no crash.
1. Premiere CS3 worked fine on laptop until I got a BlueScreenOfDeath(hardware total failure).
2. Had new hard drive installed, installed Premiere on new hard drive.
3. New hard drive in laptop has a blue screen crash every time I try to go into Premiere.
4. Take computer back to shop, they can't find problem, offer to reinstall Windows XP, I accept,
5. A day later, after giving up on ever having PP on this laptop again, reluctantly decide to reinstall PP.
6. PP CS3 works fine on same computer it was blue screen crashing on, Windows reinstallation apparently factors into this.
7. I still will get new desktop
I linked to Harm Millaard's Tools in this ARTICLE. You might want to test your RAM and also monitor your heat with Speedfan. Those are two possible causes of BSOD's. These can be triggered by the intense work that PrPro does.
Good luck, and hope that those links help,
Here are the results of speedfan 4.0.
Core 0: 63C
Core 1: 58C
Found ACPI temperature (45.0C)
Found Genuine Intel(R) CPU T2500 @ 2.00GHz
End of detection
As far as the RAM I'll have to see if the shop checked it.
I don't have the background to know what the Speefan findings suggest. Do you know? I didn't press configure. 'Automatic fan speed' is not checked.
Also, the RAM and heat could be associated with the old harddrive's COMPLETE failure but I don't see it as why, with the new harddrive, it blue screen crashed when launching Premiere, otherwise it would be crashing now. I think the separate Premiere launching blue screen crashes were somehow associated with the initial Windows installation(I had Windows reinstalled).
However, the old harddrive, though I've owned for 2 years was only put in a few months ago and BSOF'd lastSunday. So maybe that HD total failure(not the other blue screen when launching PP) was related to heat or RAM.
Were these temps idle or under load? If idle, then you definitely have a temp problem. For comparison, on my notebook idle, it shows:
63 and 58 C for your cores is too high when idle and when running a heavy load, like encoding, it is likely that the thermal protection kicks in. The thermal specification for your processor is 100 C, so you have a range of only 37 C before the protection kicks in. Also your disk is pretty hot as well.
You can try to see what happens when you run Prime95 and have the torture test run for an hour or so. My guess is that you will experience the same BSOD.
Harm, I can take the computer into the shop. What is the remedy? I can tell them the symptoms but what needs to be adjusted or fixed on my laptop?
Cleaning ventilation openings and removing of dust from the fans, checking the fans for RPM's, possibly exchanging them with more powerful ones that displace more air. Those are the things that pop to mind. BTW, do you smoke? Nicotin can cause these problems, not only personal health issues, but also computer problems.
PS: With an ambient temperature of 21 C, my core temperatures at idle vary between 35 and 40 C, depending on background processes.
Thanks, Harm. It will help in giving the shop some kind of direction because they miss things even though it is their actual job to know these things.
I've felt that it was running hot, they had mentioned re-appling thermal paste to the processor a couple days ago but didn't stress it.
There are 2 different blue screen issues and one is solved:
1. The original irreparable crash which prompted me getting a new HD.
2. The blue screen crash... on the NEW harddrive.... whenever I tried to open Premiere.(which apparently was solved when they re-installed
Windows a 2nd time on my brand new HD because my computer no longer Blue screen crashes when Premiere loads.
Addressing the heat issue could prevent future BSOD crashes and may have prevented the original crash.
Also, does BSOD refer to the irreparable crashes which render your HD useless or ANY crash where a blue screen appears? I have been using BSOD to refer to a complete/total/final HD crash.
I don't smoke but these series of mishaps may get me started.
My computer was idle when I got the readings so I'll be having it fixed or looked at.