1 Reply Latest reply on Mar 26, 2010 9:27 AM by ~graffiti

    Can't view file using Adobe Reader

    RonaldM123

      I can't seem to view the file that was sent to me through email because I keep on getting an error that says something like "Adobe Reader can't view the file because it is either not a supported file type or because the file was damaged".

       

      Can anyone help me?

       

      What do you think is the problem?

       

      Any answer that can help me out is very much appreciated.

       

      Thanks,

       

      Ronald

        • 1. Re: Can't view file using Adobe Reader
          ~graffiti Adobe Community Professional & MVP

          Hard to say without seeing the file but two most common reasons are 1. You are trying to open a file that is not a PDF 2. The file has been corrupted during an email transfer and is unreadable.

           

          For the first, you need to open in the proper aplication. For the second, you would need to have them resend the file to you. To assure that it will open, it may be wise to have them Zip the file first then you can unzip it on your end and open it.