11 Replies Latest reply: Mar 12, 2011 9:03 AM by andykakaka RSS

    Shockwave crashing

    kellynch Community Member

      Shockwave is causing Firefox, IE7 and Chrome to crash.  I uninstalled it and re-installed it and it still won't work.  No matter what type of video I want to watch, if it's powered by Shockwave, my browser will crash.  Any ideas?    

       

       

      Thanks in advance.

        • 1. Re: Shockwave crashing
          SeanWilson MVP

          The Shockwave plugin doesn't commonly manage video. Are you sure you're not confusing it for the Flash Player?

          • 2. Re: Shockwave crashing
            kellynch Community Member

            All I know is, when Chrome crashed, it said specifically that it was Shockwave's fault. And, even if it is Flash, I uninstalled every single Adobe product and reinstalled it.  And, once again, every time I wanted to watch a video or something that was streaming live, my browser (regardless of browser; Chrome, Firefox or IE) crashed.

             

            On edit -- OK.  I know more now.  When I went in to check my plug-ins for Firefox, I was told that Shockwave needed to be updated.  So I updated it.  I re-checked my plug-ins, and it STILL says I need to update Shockwave.  When I'd re-loaded Shockwave last night, I did it directly from the Adobe website, so you'd think it was the most recent.  Something is very wrong, and I'm hoping someone at Adobe might know what it is.  Everything worked until late last week.

            • 3. Re: Shockwave crashing
              lmcat Community Member

              I have the same problem. I get a yellow/gold line that says "The following plug-in has crashed:shockwave Flash". It started a couple of weeks ago and happened rarely but yesterday and today it has crashed several times and I am tired of re-booting my computer just to get it to work for an hour or so.

              I searched the internet and there are hundreds of people with this same problem. My Google Chrome (6.0.472.63) is up to date. On Firefox, it shows Shockwave Flash 10.1.82.76. Firefox has an update - Adobe DLM http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.xpi

              This gave me a ZIP file With a file - install.rdf but I get a "Windows can't open this file" message. Can't get any of the other files to do anything either.

              • 4. Re: Shockwave crashing
                lmcat Community Member

                OK - I just finished re-installing Adobe Flash Player 10.1 and Adobe Shockwave Player 11.5.8.612. I had to close Firefox to do this and I just checked Chrome and that ugly white puzzle piece is staring at me again with the plug-in crash message so this is not a solution.

                • 5. Shockwave crashing On Chrome
                  CloudGooogleEnthusiast Community Member

                  I have the same problem on Chrome with a Constant Shockwave crash while I am playing Facebook Games. I quick search on the net shows this is a growing problem. I would say it could of been a chrome problem but since you are having this with other browsers it has to be something with Shockwave. Has anyone tried going back to previous versions? I wanted to try this but first do a clean uninstall using Adobes uninstall program.

                  • 6. Re: Shockwave crashing
                    pwillener ACP/MVPs

                    "Shockwave Flash" is Flash Player, not Shockwave Player.  Try disabling Hardware Acceleration (Flash Player Settings).

                    • 7. Re: Shockwave crashing
                      LondaL2332 Community Member

                      I have just started having the same problem a few minutes ago.I did a search on the internet and this seems to be a growing problem I also found this article about some problems with Adobehttp://www.zdnet.com/blog/security/adobe-under-attack-new-pdf-flash-zero-day/7598.I don't know when this problem will be fixed but if anyone has any alternatives please let me know.

                      • 8. Re: Shockwave crashing
                        pwillener ACP/MVPs

                        Why is everybody posting their Flash Player problems in the Shockwave Player forum?

                        • 9. Re: Shockwave crashing
                          jo hall Community Member

                          CAN SOMEONE PLEASE HELP ME I AM USING GOOGLE CHROME AND FOR SEVERAL WEEKS NOWI AM FIRST GETTING A MESSAGE SAYING THAT MY PLUG-INS ARE UNRESPONSIVE AND THEN THAT MY SHOCKWAVE PLAYER CRASHED. I HAVE CHECKED AND EVERYTHING IS UP TO DATE ALL THE LATEST VERSIONS.. IT HAS BEEN HAPPENING WHEN I GO TO PLAY GAMES,, I HAVE WINDOWS XP AND USE CHROME AND I WOULD JUST APPRIECATE AND HELP AT THIS POINT THANK YOU VERY MUCH JO

                          • 10. Re: Shockwave crashing
                            lmcat Community Member

                            I have WIN7 and have the same problem. From what I understand Google is

                            aware of the problem and working on a fix. But I found crash messages from

                            over 1 year ago so they are not working very fast.

                            Try using Opera or Firefox and see if that helps. I love Google Chrome but

                            it appears that is where the problem is.

                            If I can't get the crashes to stop I will uninstall Chrome.

                             

                            LaVerne

                            • 11. Re: Shockwave crashing
                              andykakaka Community Member

                              Today, I got the message "The following plug-in has crashed: Shockwave Flash" using the Google Chrome browser. It didn't show the graphics of the advert, that's all, no great crashing sounds etc. All was fine in Internet Explorer 9.

                              There is a fix in Chrome. See "theholidayferret" posting in http://www.google.co.uk/support/forum/p/Chrome/thread?tid=0d782f19a7a1a9ec&hl=en&fid=0d782 f19a7a1a9ec00049e45a2cf030c&hltp=2

                              This fix worked for me.