6 Replies Latest reply on Mar 30, 2010 9:28 AM by Nancy OShea

    Are there known issues w/ inserting flash video in CS4?

    Ronnie 1.8

      I've been trying to find the cause, and solution, to my problem w/ inserting a flash video (created by converting mp4 to flv) onto my website.  For now, I'm using a test page until I find the solution.  From CS4, I choose INSERT, MEDIA, FLV....  All works as expected.  I put all files, including the 4 dependent files created by CS4, onto my remote server.  I am able to successfully use "Live View", and also successfully preview in both IE and Firefox.  However, when I go to the page on my website, I get the message in my status bar, "Waiting for www.firstreflectionav.com...".  The page is http://www.firstreflectionav.com/test/Untitled-3.html.  I am absolutely positive I am putting all local files to my remote server.  Are there any known issues that would explain this behavior?  Thank you.

        • 1. Re: Are there known issues w/ inserting flash video in CS4?
          Nancy OShea Adobe Community Professional & MVP

          Does your server support FLV and SWF MIME-types?

          http://it.toolbox.com/blogs/rymoore/adding-flv-mime-type-in-iis-4198

           

           

           

          Nancy O.
          Alt-Web Design & Publishing
          Web | Graphics | Print | Media  Specialists
          http://alt-web.com/
          http://twitter.com/altweb
          http://alt-web.blogspot.com

          • 2. Re: Are there known issues w/ inserting flash video in CS4?
            Ronnie 1.8 Level 1

            Nancy, yours has been the best answer yet.  Thank you for this direction.  I spent quite some time with my host (MyDomain.com), and they claimed they host flv files.  However, when I follow this advice, from the link you provided:

             

            "You can figure out easily if your server is configured to support .flv  files by posting a .flv file on a server and navigating to the URL of  that .flv in a browser. If you see a LONG string of garbage on the  screen, your server isn't set up for .FLVs and needs to have the MIME  type set up."

             

            ...which is http://www.firstreflectionav.com/test/services.flv

             

            I see the following message:

             

            The page cannot be found

            The page you are requesting cannot be served due to the Multipurpose  Internet Mail Extensions (MIME) map policy that is configured on the Web  server. The page you requested has a file name  extension that is not  recognised, and is therefore not allowed.


            Please try the following:

            • Contact the Web site administrator to alert them that they have not  enabled the necessary file extensions through their MIME map policy.

            HTTP Error 404.3 - File or directory not found: MIME map policy  prevents this request.
            Internet Information Services (IIS)

             

            ________________________________________

             

             

            So, I can't do anything about this, correct?  I need to have my host administrator setup the flv MIME type, right?  Because from the link you provided, these next steps are provided, somewhat indicating that I can add the flv MIME type.

             

            Adding .flv MIME type in IIS

            1) Select the site to configure in IIS, right click and select  "Properties"
            2) Under HTTP Headers Tab, select "File Types" under the MIME Map  section and select "New Type"
            3) Type ".flv" as the associated extension and "video/x-flv" as the  content type.
            4) Select "OK" and you're ready to fly!

            • 3. Re: Are there known issues w/ inserting flash video in CS4?
              Nancy OShea Adobe Community Professional & MVP

              Contact your host. Tell them to activate the FLV and SWF MIME-types on your server.  You have my sympathies. I can't tell you how many times this issue has flummoxed people trying to deploy Flash on their sites.

               

               

              Nancy O.
              Alt-Web Design & Publishing
              Web | Graphics | Print | Media  Specialists
              http://alt-web.com/
              http://twitter.com/altweb
              http://alt-web.blogspot.com

              • 4. Re: Are there known issues w/ inserting flash video in CS4?
                Ronnie 1.8 Level 1

                Yeah, I have "The Missing Manual" for CS4, and I'd think it would mention this (common) potential gotcha.  And I spent hours with my host, only to have them in the end tell me flv are supported on their servers.  But, this pretty much proves otherwise!  And, this supports Adobe technical support's findings, and support's my findings/behavior.

                 

                I knew the answer was relatively straightforward and simple!  Thank you, Nancy.  I greatly appreciate your help.

                 

                Best,

                Ron

                • 5. Re: Are there known issues w/ inserting flash video in CS4?
                  Ronnie 1.8 Level 1

                  Well, I thought for sure that was the correct answer.  I contacted my host, and the guy confirmed that swf and flv were both configured.  He even confirmed the content type of "video/x-flv" for the associated extension of .flv.  But he navigated to my test page (above), and had the same behavior.  That is, he received this message when he navigated to my test page:

                   

                  The page you are requesting cannot be served due to the Multipurpose  Internet Mail Extensions (MIME) map policy that is configured on the Web  server. The page you requested has a file name  extension that is not  recognised, and is therefore not allowed.


                  Please try the following:

                  • Contact the Web site administrator to alert them that they have not  enabled the necessary file extensions through their MIME map policy.

                  HTTP Error 404.3 - File or directory not found: MIME map policy  prevents this request.
                  Internet Information Services (IIS)

                   

                  Do you have any other suggestions?  The only common demoninator is the swf file itself (I think), but it plays just fine locally.

                  • 6. Re: Are there known issues w/ inserting flash video in CS4?
                    Nancy OShea Adobe Community Professional & MVP

                    Tell your tech-support guy at the web host that you need BOTH flv and swf MIME-types enabled on the server.  This should be obvious to them.   I'm afraid to ask who your host is....

                     

                     

                     

                    Nancy O.
                    Alt-Web Design & Publishing
                    Web | Graphics | Print | Media  Specialists
                    http://alt-web.com/
                    http://twitter.com/altweb
                    http://alt-web.blogspot.com