2 Replies Latest reply on Mar 31, 2010 6:13 AM by jerryg636

    e-mail

    jerryg636

      Cannot open attached pdf's with adobe in Mozilla Thunderbird e-mails.  Used to be able to just last week.

        • 1. Re: e-mail
          pwillener Level 8

          What happens when you try?

           

          What is your OS?

           

          What is your Adobe Reader version?

          • 2. Re: e-mail
            jerryg636 Level 1

            Windows XP, Adobe 9.3.

            With Xcel or Word attachments, says to upgrade setting in Microsoft

            Office Professional Plus. Then goes through update process and says it

            needs to reboot system. I do that and the same issue exists when I try

            to open attachments again.

             

            With pdf, an error box comes up saying an Adobe error has occurred. I

            have uninstalled and reinstalled Adobe per the instructions and have

            sent MS error reports multiple times. No resolution to problem.

             

            Is within Thunderbird because I have another e-mail which opens things

            fine and I can open Adobe and Office through my desktop also with no

            problems.