A little bit more detail would be very helpful. This ARTICLE will give you some tips on what would help.
Also, you mention that the students are adding 2, or more Clips to the Timeline. Are there any Chapter, Menu or other Markers on that Timeline?
As for the exact Clip types, the more detail that you can provide, the better. This ARTICLE will give you some background on AV file formats and what can be inside those, plus tips on how to gather all info on them.
Also, knowing the Project Preset chosen will be very useful.
Good luck, and we'll be looking for those details,
I agree with Hunt.
The main issue is getting the specifics on what format of camcorder you're using? Does it use tape or does it store to a hard drive? Is it standard or hi-definition, DV, HDV or AVCHD?
Also, tell us more about the computer you're working on. Is it a standalone computer or part of a network?
As Hunt says, the more specifics you can give us, the more likely we can help you.
Thank you for responding
I forgot the pass for my past email and account
Anyway, the computer is part of a network, when I try to find out the type of movie it just says "movie clip file".
The computer is Windows XP.
The student is only using video he recorded using the Sony camcorder.
The program has been re-installed twice already, and works fine on all the other computers, and is up to date with all updates, even if the update is not necessary.
The student is also trying to reverse the video by going to clip, and time stretch.
That's the whole schpeel.
Unfortunately, the format/CODEC that the Sony recorded in can hold the key.
Can you play that file in Windows Media Player? If so, there is a Properties dialog box, that might give the necessary info. The great, free utility, G-SPOT, is much better and will give the full details.
For a bit more background on what can be in an AV file, please see this ARTICLE.
Alright, after checking the video i figured out its a mpeg file
Wow, so the camera i said we
used is wrong.
The actual camera is a Sony Cyber-shot CSS-HD1
That could be at the root of your problems, Thunda. You usually can't use video from a still camera in Premiere Elements without converting it first to a more traditional video format (ideally a DV-AVI).
Depending on whether that camcorder saves your video as (MOV or MJPEG-AVI are the most common formats), you'll need to use one of the programs listed in the FAQs to the right of this forum to convert it to a DV-AVI.
That might just work, we'll get on trying that