1 Reply Latest reply on Mar 31, 2010 11:04 PM by Peter Grainge

    Very slow Word file import on RoboHelp HTML 8

    andyliu522

      Hello,

       

      I am currently using RoboHelp HTML 8.0.2 on Vista 64-bit and when I import Word files (both .doc and .docx) it takes a really long time to complete (10-15 minutes for a 200pg/50topic/10MB Word file). Is this normal? At the end of the process it says "Updating Word file..." on the progress bar, and hangs up here for ~10 minutes. What exactly happens during this stage?

       

      The Word file has a bunch of pictures and equations in it, was made using Word 2007, and is a pretty normal file otherwise.

       

      Let me know if you guys need more information.

       

      Andy