0 Replies Latest reply on Apr 1, 2010 12:55 PM by emeurk

    Problem with data collection through email

    emeurk Level 1

      I'm having problems with the automatic email submission function prompted when users don't have Adobe 9. Specifically, I recieve the following email from recipients without Adobe/Acrobat9: 


      This completed form is returned to you through email because the recipient does not have Acrobat 9 or Adobe Reader 9 (or a later version).

       

      Instructions to add this form to a responses file:

      1. Double-click the attachment.

      2. Acrobat will prompt you to select a responses file.


      When I follow these instructions, the data is added to my responses file, but when I try to save it, Acrobat prompts me to rename it and I get an error message - something to the effect that responses file already exists. If I save it again without renameing it, the data submitted through the emailed form is not saved.Anyone else having this problem?


      Also, sometimes the forms I receive via email are blank. Any thoughts?

      Let me know if anything isn't clear. Thanks for any suggestions you can offer.