Talk about frustrating!!! Adobe Support? What is that?
I am a newbie, that doesn't mean bend me over? I have been working on not only learning the Adobe Web Premium software "which is a totally different conversation" but WTF. Back in October I started this new website I am rather passionate about, down loaded Trail Versions from the web. Yea, I know I have alot of programs out there I could have chosen but I wanted the BEST, well that was my thought anyhow. After starting completely backwards I finally got on track to start using the software as it was designed. No thanks to Adobe I found my way through many different articles and blogs and videos. You would think that if they are willing to sell you something for $2,000 they would at least give you direction on how to use this software. Yes I was amazed there was nothing too. Never the less I muddled through it and got beyond the BS. Got through AI with little to no problems then came Fireworks.
Since, November I have watched all the lessons on how to use it and not once did the the issues that came up ever, and I mean was never discussed. I got up to maybe 20 pages. I counldn't tell you the exact number because the file won't open. Of course restarted the web design a few times when I found tips on how to make things better. Never the less I WAS IN LOVE, I told everyone I knew that this was the sweetest idea to come along. Develop Complex Graphics in AI and Photoshop and Design Pages with a Master copy in Fireworks all before exporting the whole enchilada to Dreamweaver or Flex Builder. Then it happened.
About 2 weeks ago a friend of mine call me up and ask me to make a quick Sqeeze Page for him, it took me about 6 hours from start to finish and I was done. Then that same evening I went back to my Original Project. Tried to load it up. HMMMM not enough memory??? Whats that? I have been working on this file and never had problems before. So stupid me thought Hey I know I will just get in contact with the ADOBE SUPPORT TEAM. Hello, thats where I purchased this program RIGHT? Chirp Chirp Chirp.
Gave them a complete description of what I just explained here and I got a response back. It took them 2 days to respond and the response was " CAN YOU SEND ME A SCREEN SHOT OF THE ERROR" your kidding right. OK, I sent them a screen shot "Not enough memory to open file". Again 2 days later I got another response " Have you checked the Forums for your answers yet?" What is That? Are you kidding me. Has ADOBE gotten so big that they are unwilling to help their customers who spend a boat load of money on their software.
So Here I am. The proud father of a six month endever to sit around and wait.... After reading some forumns and learnig about all the things ADOBE didn't want to know. After searching and deleting fonts I know get FW "An Internal Error has Occurred" while trying to open the file. I know this happened to me awhile ago when I was still using the Trail Version and I just opened a smaller file first and then opened the file without any problems. So I tried that and the earlier version of my file opened just fine. But when I tried it this time, opening the Latest Version the Final Draft of all my revisions countless hours of modifications I simply get " An Internal Error Has Occurred" Simple yet effective, no other information or debugging information just an "Error"
This is what I have done so far:
I have moved/delete and modified the following:
1. FW Preference file
2. Restarted my stupid machine to clear memory.
3. Moved or deleted the Adobe Fonts that where installed.
4. Even Ran My Vista with 3gigs of memory in a lower performance setting to hopefully resolve this problem.
What am I missing besides buying a really great software from a Company that doesn't have time for its customers that keep them in BUSINESS.
Seriously, I have NEVER purchased a program that I was ot able to fix nor was not able to get the Vendor to fix. New experience for me.