12 Replies Latest reply: Apr 9, 2010 1:52 PM by Bill Hunt RSS

    unable to create image buffer error, when I have plenty of space

    computerskillme Community Member
      I had piggybacked this question onto another question, which that first question was answered at


      But my second question/problem remains unresolved.  And I'm getting even more antsy because the client is demanding his video!

      No matter what I do -- transcoding, burning DVD, burning DVD image -- I receive the error "unable to create image buffer".

      I don't know what happened, but I was able to create DVDs two weeks ago.

      Anyway, I'm using:

      Windows 7 Ultimate, 64 bit.  Adobe Premiere Pro CS4 Production Premium Suite.

      Video was shot on miniDV, using Canon GL2 cameras.

      16 GB of main memory

      c: has 138 GB free

      v:  has 215 GB free

      w: has 249 GB free

      No virus software installed.  (Having it installed caused problems with preivous editing software).

      2 Dual core Opteron 290 CPUs

       

      One project has only one menu with three links.  All links check out fine in the 'check build/project' button.  Menu is a video menu, but it doesn't preview as a video menu in the 'preview dvd' area.  Video around 2 hours.

       

      Another project has three menus with buttons.  Video less than an hour.

        • 1. Re: unable to create image buffer error, when I have plenty of space
          Stan Jones CommunityMVP

          I was tracking the other thread, and started replying here, thinking that, even though I can't add anything technically, I'd pass on my one thought.  Then the blasted forum code bloat yet once again wiped out my response, with no time left before I had to head out.  I'm back and there is still no response to your post, so, here's my thought...

           

          I would create a new project, pull in a template menu, delete all but one button.  Create one timeline, keep it short (but say 5 minutes or so so you're build won't require padding), link the timeline/button, and see if that will build.  (If your short timeline needs to be transcoded, do that before the build.  Just makes troubleshooting easier.

           

          Will that build?

          • 2. Re: unable to create image buffer error, when I have plenty of space
            computerskillme Community Member

            I created a minute project, ADL into Encore. One menu with one button.  No chapters.  It transcoded and burned a DVD.

             

            Now if I can just figure out how to get my other videos to work.  I'm creating a new Encore project, ADL the client's video, and started the transcoding.  (I hope it works!!!).  There's only three chapters.  But I haven't added a menu yet, but will do so ONLY after the video is transcoded, if it does.

             

            If it doesn't, I'll delete the chapters and will only add them if the video transcodes.

            • 3. Re: unable to create image buffer error, when I have plenty of space
              computerskillme Community Member

              Nope, transcoding doesn't work on a fresh project with nearly 2 hours and three chapters.

              Same error:  Unable to Create Image Buffer.  And computer crashes - can't click out of that dang error message.

              • 4. Re: unable to create image buffer error, when I have plenty of space
                Jeff Bellune CommunityMVP

                Something is very wrong on your system.  If a short project transcodes, but your client's project won't, and if the only real difference between the 2 is length, then I suspect a hardware problem.  Heat or faulty components or both.

                 

                Can you transcode the entire sequence to MPEG2 DVD using Premiere and the AME?

                 

                -Jeff

                • 5. Re: unable to create image buffer error, when I have plenty of space
                  computerskillme Community Member

                  So far I created an .avi file of the client's video and was able to burn a DVD successfully with Pinncle Studios 12 (Adobe could learn a lot from Pinnacle's easy DVD authoring).

                   

                  I just hope that I created the most highest quality .avi file though.  I had chose  Microsoft AVI, Video Codec: DV NTSC, Field Type: Lower First, and clicked on Render at Maximum Depth.  Is that the best?  If not, what should I have chosen?

                   

                  Right now I'm trying to install the 4.0.1 patch for Encore but I'm getting the error

                   

                  Applications Running

                  Please close the following applications and retry to continue installing updates:

                  PhotoshopServer.exe

                  processcoordinationserver

                   

                  But I have NOTHING open.

                   

                  -----------------------

                   

                  Now for your question, I have opened my client's video in Premiere Pro CS, clicked on Export, Format: MPEG2-DVD, Quality 5, Frame Rate 29.97 non-drop frame, expanded the source file so that ALL of it is rendered (very stupid for Adobe to have only half of it selected by default), clicked okay. AME popped up, so I clicked on Start Queue.

                   

                  I have no idea what to do with the other settings, so I left them at their default settings.  (If you know of the correct settings that I should use for best quality, please let me know).

                   

                  This video seemed to render fine, but there's no audio.  I looked back at the settings, and the audio box was checked.

                  • 6. Re: unable to create image buffer error, when I have plenty of space
                    Bill Hunt CommunityMVP

                    I would try from a cold boot. If you get the same error message, try from Safe Mode.

                     

                    If you have Bridge, check that it does not pre-launch from the OS's Startup. There is a Preference in Bridge, or you could use MSCONFIG to limit it from starting on a temporary basis.

                     

                    If you like the semi-automatic authoring, with the limitations, you might want to check out PrElements, as it has a built-in authoring module, like Pinnacle Studio's. Do not know what the later versions of Studio offer, but personally, I could see little use for either the authoring in up to Studio 10, or in PrE - just too limited with no real ability to control things. Maybe Studio is more robust nowadays.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: unable to create image buffer error, when I have plenty of space
                      VOPRO

                      Bill, I think you are forwarding this info to the wrong person.  I'm the guy

                      who was asking questions about the hiss and hum I get from Adobe Audition.

                       

                      Regards

                       

                      Greg

                       

                       

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                      • 8. Re: unable to create image buffer error, when I have plenty of space
                        Bill Hunt CommunityMVP

                        My reply was relative to a PM, asking about Audition. As I have not used Audition to record from a computer's mic/web-cam, my suggestion was to post to the Audition forum, and I am sure that there will be users, who have done so, and can direct you properly.

                         

                        Not sure how this thread got involved, but stranger things have happened - recently the Adobe PM system was hacked, and many users got spammed because of it. Maybe that left a "rabbit hole?"

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: unable to create image buffer error, when I have plenty of space
                          computerskillme Community Member

                          Right now I'm reinstalling Windows 7.  Then I'll re-install the Adobe Premiere Pro CS4 Creative Suite.  And I'll do the patch as well.  I really hope this will help.  Otherwise, I really have no idea else what to do.  I just wished that I wasn't having all these problems with Adobe.

                          • 10. Re: unable to create image buffer error, when I have plenty of space
                            computerskillme Community Member

                            Well, this was interesting.

                             

                            Re-installed Windows 7 and the whole Adobe Creative Suite CS4.

                             

                            I transcoded my most important project.  Then I noticed, that most of the video was "offline" since all my files were moved to a different disk drive.  So I finally got all the offline files linked up to the correct ones, I re-did all my menu links since they were all broken when I checked the 'check project' button.

                             

                            When everything was fixed, I tried to transcode again, and after it just starts transcoding the audio, I get that damn "unable to create image buffer" error!

                             

                            Why oh why does Adobe let a bad project transcode, but not a good one?  My stress level is way past it's normal range now.  What the heck is going on with Adobe?

                            • 11. Re: unable to create image buffer error, when I have plenty of space
                              computerskillme Community Member

                              I installed the patch, restarted the computer, and now the transcoding for the major important video works.

                              Now I'm starting a DVD burn.  I'll post the results when done.


                              • 12. Re: unable to create image buffer error, when I have plenty of space
                                Bill Hunt CommunityMVP

                                Good luck, and please do post of your success!

                                 

                                Hunt