4 Replies Latest reply: Sep 26, 2010 8:19 AM by Lorna6am RSS

    Internet Explorer stops working

    sjrsdf2010

      While trying to open PFD files I keep getting a error saying that Internet Explorer has stopped working, It was working fine then all of a sudden it ins't. Is anyone else having a problem like this? Anyone know of a fix?I have tried uninstalling and reinstalling.

        • 1. Re: Internet Explorer stops working
          370H55V Community Member

          Do they open in another browser (Firefox, Opera, or Safari)?

           

          If they do, it's likely a problem with IE.

           

          Try downloading one of the other browsers and see how it handles PDFs.

          • 2. Re: Internet Explorer stops working
            Lorna6am

            I have the same problem. Every time I try to open a pdf file I get an error message saying something to the effect of "ínternet explorer has stopped working". When windows kicks in to try to find a solution to the problem each time it is unsuccessful and I lose the website I was working on. Its a nightmare! I've gone onto the adobe website and dowloaded the latest version of pdf but it hasn't made any difference. I see that support has offered an answer to another user with a similar problem, but I don't understand the answer. Can you give me some help in layman's terms please? Cheers Lorna

            • 3. Re: Internet Explorer stops working
              hajrabalarka

              Lorna,

               

              Try resetting the Internet Explorer Defaults. (Tools-Internet

              Options-Advanced-Reset) and also disable all add-ons via (Tools-Internet

              Options-Programs-Manage Add-ons and manually selecting and disabling all of

              them).

               

              Then restart the browser and try loading your pdf.

               

              Please let me know if this works..

              • 4. Re: Internet Explorer stops working
                Lorna6am Community Member

                Hi,

                 

                 

                 

                Just to let you know this solution worked. Thanks for the advice!

                 

                I can't understand how this happened. I guess you have to be careful what you download from the internet as the downloads seem to come with toolbar add ons that clog up the settings on your computer. I will keep your solution to hand in case something like this happens again in the future. It's okay if you've been formally trained in computer use. I'm afraid I missed the boat with computing in school.

                 

                 

                 

                Thanks so much

                 

                 

                 

                Lorna