This message usually means a previous installation of a software is getting in the way of the new installation. It's kinda nutty that this would cause a problem, but we live in a nutty world. The fix is to download a free program from Microsoft that will totally and completely remove the old software. Then the new version can load unimpeded.
1. Download: Microsoft Windows Installer Cleanup Utility
2. Choose Save file option in the popup dialogue box
3. A File by name Msicuu.exe will be downloaded on your system
4. Run the Msicuu.exe application. This will install the program.
5. Run the Windows Installer CleanUp Utility file you just loaded (Start > All Programs > Windows Install Clean Up or C:\Program Files\Windows Installer Clean Up double click msicuu.exe6. You will see window listing various applications.
7. Select the offending program, then click Remove. You'll see the warning box, select OK. The utility will remove all the parts of the program from your computer.
8. Restart your computer, then try loading the new version of the software.
First of all, thank you for the help. The problem I have is that on step #2 when I choose save file in the pop up box, nothing happens. In step #3 a file named Msicuu exe is downloaded into my system . If it is , where? Can you help?
I tried everything you said about windows installer clean up. Re-installed Reader. I still get the same old problem( as soon as I click, monitor would go complete back, re-appear with every icons on my monitor high lighted, looking weird)
FWI, previously, it only worked with right click. after the clean up thing, and re-installation, I get a message with right click, and double click get me what I stated above.
Any help is appreciated.
System info: Win-XP service pak-3
" I still get the same old problem( as soon as I click, monitor would go complete back, re-appear with every icons on my monitor high lighted, looking weird)"
That tells me there's a problen with your display settings.
Usually a black screen on opening a program means it's trying to run in 32 bit mode and the display settings are 16 bit, or vice-versa.
"In step #3 a file named Msicuu exe is downloaded into my system . If it is , where?"
Click Start and Search.
In the window, on the left side, type msicuu.exe in the file name box and click the [...] button next to Folder.
Choose the C:\ drive to search in or
Click All Files and Folders, then type msicuu.exe in the file name box and be sure the Look in: is set to Local Hard Drives (C:)
Click OK or Search
If the msicuu.exe is on your system, this will locate it.
If (or when) it appears in the search results window, double click it and follow the remaining instructions from above.
Over in this thread, http://forums.adobe.com/thread/592387?tstart=0 the problem was resolved by right clicking the Installer and checking the Compatibility tab. It had been set to Win 95. Undoing that allowed it to run.