6 Replies Latest reply on Apr 13, 2010 8:08 AM by LisaFinn

    How to fix "Adobe RoboHelp 7 has encountered a problem" error?

    LisaFinn

      I am using Adobe RoboHelp 7 to create WebHelp, with Windows XP. I haven't worked on my help project for about 10 days, and suddenly when I try to open the project I get this message: "Adobe RoboHelp 7 has encountered a problem and needs to close. We are sorry for the inconvenience." Other help projects DO open, so it's something about this one. I went to the TechNote called "Troubleshoot system errors and freezes in RoboHelp 7 (Windows XP)" and followed its first steps: downloaded all the updates for RoboHelp 7, installed current Windows service packs (except for IE 8, which gave me a problem last time I tried to install it), and deleted temporary files. None of these solved the problem. Now I am defragmenting my disk, but I don't have much hope for that.

       

      Can anyone help? I'm near the end of my project and am under time pressure to make some changes!

       

      Thank you!