The Outline/Preview is a toggle. Click on one to change to the other or use Cmd(Ctrl)-Y to toggle back and forth.
Individual layers can be put in and take out of outline (keyline) mode by command clicking on their eyeball in the layers panel. That may be what you're looking at, since your image isn't showing in outline mode...
As far as the forum suggestion goes, you can try at the forum forum (http://forums.adobe.com/community/general/forum_comments) but they've been less than responsive to any suggestions lately.
that is BRILLIANT.
I spent hours trying to figure this one out, I saw that the eyeballs were in outlines, I hadnt seen that before, thought it was because they were on sublayers, never knew you could ctrl/cmd click the eyeball to get just those paths in outline, great option very glad for the help thankyou, I was going to screen capture the whole thing and send it to adobe bugs, haha. thank god for this forum and adobe making it so much better.