10 Replies Latest reply: Apr 12, 2010 6:35 PM by 370H55V RSS

    Flash Player 10 won't install on Mac

    juano28

      I've been listening for the couple of years to an online radio station. Now all the sudden it says I need Flash 10 Player. When I download and install Flash 10 player the site still says I need Flash 10 Player. I have emptied the cache, cleared the history and restarted the computer. I have tried both Safari and Firefox. The site still says I need Flash 10 Player

       

      Mac 10.5.8

      Safari 4.0.5

      Firefox 3.6.3

      Adobe Creative Suite CS4

       

      Thanks

        • 1. Re: Flash Player 10 won't install on Mac
          eidnolb onlyone Community Member

          Hi, There is a person that usually checks the Mac problems here. I wouldn't do anything until he has a chance to help you.

           

          I am not that familiar with Mac, just Flash Player, Windows, IE, FF etc.

           

           

          Just didn't want you to think we were ignoring you:-)

           

           

          He usually checks the Flash forum for the Mac users, so I am sure he'll see your thread.

           

           

          Thanks,

           

          eidnolb

          • 2. Re: Flash Player 10 won't install on Mac
            juano28 Community Member

            OK, standing by.

            Thanks for your input.

            • 3. Re: Flash Player 10 won't install on Mac
              370H55V Community Member

              Find the following two folders:

               

              fpplugin.jpg 

               

              and

               

              swfolder.jpg

               

              Send them to the trash.


              Trash Flash Player.

               

              Empty the trash.


              The reinstall Flash player and Shockwave.

              • 4. Re: Flash Player 10 won't install on Mac
                juano28 Community Member

                OK, I'm going to give this a shot tomorrow after work (too late now) and report back.

                 

                Thanks

                • 5. Re: Flash Player 10 won't install on Mac
                  juano28 Community Member

                  Nope, both Flash Player and Shockwave say they installed but neither did.

                   

                  And the online radio station is still saying I need Flash player 10

                   

                  Picture 1.png

                   

                  Picture 2.png

                   

                  Picture 3.png

                  • 6. Re: Flash Player 10 won't install on Mac
                    eidnolb onlyone Community Member

                    Hi juano, just a bit of info for you to check on. Sometimes with a PC, after an Uninstall/Install, the SWF plug-in for Firefox

                    and other browsers needs to be checked to see if it is installed as well as enabled. Now I don't know where this plug-in is located on the Mac but you probably do. Since you installed not only Flash Player but Shockwave Player as well, they would each have the SWF. The SWF for the Flash Player would be version 10.0.45.2 and the SWF for Shockwave Player would match the version 11.5.

                     

                    You might take a look to see if both of these are there and enabled.

                     

                    Sometime last year, even tho I don't know where everything is located on your system, I did try to help someone with a Mac. Between the two of us, along with screenshots we finally solved the issue.

                     

                    Using Firefox, go to this Adobe test site and if this SWF plug-in is missing you should see a notice that you need it.

                     

                    http://www.adobe.com/shockwave/welcome/  This will test Shockwave Player and you can also test Flash Player.

                     

                    Then use Safari and do the same.

                     

                    This is just something you can do until Mac+Win=Me can further advise you.

                     

                     

                    Thanks,

                     

                    eidnolb

                    • 7. Re: Flash Player 10 won't install on Mac
                      juano28 Community Member

                      Here are the screen shots from Safari (Screen shots from Firefox are the same):

                       

                      Picture 1.png

                       

                      Picture 2.png

                       

                      Picture 3.png

                       

                      It is interesting to note that Shockwave says "Installation complete", yet there is no animation playing below as stated in red circle.

                      • 8. Re: Flash Player 10 won't install on Mac
                        eidnolb onlyone Community Member

                        Hi juano, I'm shaking my head here:-) Strange indeed. Were you able to locate the SWF for Flash Player and Shockwave Player?

                         

                        They MUST be there and enabled, otherwise even tho this test indicates installed. My opinion is that the tests are looking at the Flash Player and Shockwave Player files. And evidently those files are installed. This has happened many many times with the PC's. I have had too many users report what you are and the tests show installed, but not working. If the

                        SWF's are not enabled, or the ActiveX Control that is used in IE, then FP will not work. As soon as they enable it, problem

                        solved. Now, granted that doesn't mean there may not be another problem even with the SWF & ActiveX Control enabled.

                         

                        This is just something that must be confirmed before proceeding to find what other problem there may be.

                         

                        This is a different test site from Adobe and it is the one the other Mac user tested on with FF and it told him he needed an

                        additional plug-in, which was the SWF and it was missing. It wouldn't hurt to try only using FF and it only tests for the Flash Player SWF plug-in, not the Shockwave Player.

                        http://adobe.com/software/flash/about

                         

                         

                        Now this test will only tell you that FP is installed and IF the SWF plug-in is missing. If you have the SWF installed, but not Enabled, it won't tell you that. That is why I wanted you to find those SWF plug-ins to make sure they were enabled. If I knew where they were located in Mac, I would tell you. I am guessing here, but I think they are in the Library where any other plug-ins are, as Quicktime, etc.

                         

                        Thanks,

                         

                        eidnolb

                        • 9. Re: Flash Player 10 won't install on Mac
                          eidnolb onlyone Community Member

                          Hi juano, I found this that Mac+Win=Me replied to on another thread. He stated where the SWF plug-in is for FP and put up a screenshot.

                           

                          http://forums.adobe.com/thread/612600?tstart=30

                           

                           

                           

                          Perhaps this will help.

                           

                           

                           

                          eidnolb

                          • 10. Re: Flash Player 10 won't install on Mac
                            370H55V Community Member

                            The "animation" is not a looping animation.

                            The Shockwave logo, buttons and text all appear as part of the animation and then stay where they are.

                            Your screen shot shows this. I checked mine at http://www.adobe.com/shockwave/welcome/

                             

                            As you mouse over the buttons, they should change to show more info about each.

                            create.jpg

                            see.jpg

                            about.jpg

                            If the Shockwave install was unsuccessful, it wouldn't even get this far, so I tend to think it did work.