Use the Microsoft Installer Cleanup tool to remove the old version, then re-install from scratch.
Thank you very much for your reply.
I have downloaded the INSTALLER CLEAN UP UTILITY and read the readme file which states (among other things) the following
which worries me a little:
"A dialog box will be displayed that contains a message, a list of installed products, and four buttons.
The message that is displayed is as follows:
Continuing further will make permanent changes to your system. You may
need to reinstall some or all applications on your system that used the
Windows Installer technology to be installed. If you do not want to
proceed, please press the 'Exit' button now. Choosing 'Remove' will
make the permanent changes."
I have 73 other programs that used the installer including the problem program in question..Adobe Reader 9.2 [9.2.0].
Should I be concerned with the above underlined in the readme file?
I am 77 and not very tech oriented so I have the above last question.
Thank You very much for your time.
I'm having the same Error 1402 problem with my PC using Windows XP. I can't convert documents using Adobe 9 Pro, I can't repair Adobe 9 Pro, and I can't delete Adobe 9 Pro. I've jumped through all the hoops everyone has mentioned on this site (and others), I've followed directions to the letter yet absolutely nothing is fixing it. I'd say this is more than just frustrating....it's affecting the work I do (or can no longer do).
If the people at Adobe are reading these posts, you've got an awful lot of unhappy customers out here. PLEASE help us!!!