29 Replies Latest reply: Feb 2, 2011 7:51 AM by kakabator RSS

    How to overcome Error 1402 on Reader 9.3 installation?

    Steve3153 Community Member

      I am getting Error 1402 attempting to install Reader 9.3.  It points to registry problem in Hkey_Local_Machine\Software\Microsoft\Windows\Current version\Run\Optional Components\IMAIL

       

      I have read instructions to correct error 1402 but I am still having problems.  Adobe Reader does not appear in the Add/Install section of the Control panel.  I have used Regedit to look at the above registry key.  I can get all the way to the end where IMAIL appears.  But I do not know what to do at that point.  I am fearful of damaging the registry file until I know precisely what to do.  Can someone please step me through the instructions so that I can correct the problem?

       

      Thank you.

       

      Steve