0 Replies Latest reply: Apr 13, 2010 11:58 AM by Dan_Clements RSS

    Fix When Photodownloader Quits Working

    Dan_Clements Community Member

      If anyone has a problem where downloading photos stops working, thought I would pass along the fix from Adobe that works.

       

      The error code that appears is "c0000005: Adobe Photo Downloader has encountered a problem and needs to close." In several forums, and the first Tec response, is to start Bridge with the <Control Key> depressed, then reset preferences to default, and eliminate all thumbnails. This did not work.

       

      The fix is to locate the photodownloader.exe file in the Bridge subdirectory, go to "Properties," click the "Compatibility" tab, click the "Run this program in compatibility mode for:" box, then select "Windows XP (Service Pack 3)", then "Apply", and "OK".

       

      I am running Windows 7 on a home made Intel 7 box. The photo download had been working fine. I believe it stopped functioning correctly after an update to Design Premium CS4.