5 Replies Latest reply on Sep 28, 2010 5:54 AM by OneMoreITGuy

    Adobe Reader Update And Install Problem

    confused21

      I have previously installed Adobe Reader 8.1.7 on my computer, which is running Windows XP Professional, When I turn on the computer, I get an update available message, but when I try to install, I get a "failed to install Error 1500" message. So I decided, why don't I just install the latest 9.3.2 version. But midway through that installation (or if I try to uninstall the 8.1.7 version, for that matter), I get another message that pops up, which says, "Error 1402. Could not open key HKEY-LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OpticalComponents\MSFS. Verify that you have sufficient access to thst key or contact support personnel." When I click on OK, it backtracks and trys to reinstall, but then stops when the same message pops up again. I have had no problem in the past with any Adobe installs or updates. I have no idea what that message means. Could someone please help? Thanks.