How do I get help resolving this issue. I cannot get support to answer me back. I cannot even get a case number. please help. I have submitted web request several times and chat support tells me that this can only be resolved with a web request. I will soon have to buy another device that does not use Adobe as the licensing entity. This is ridiculous that I cannot even use my device because of some stupid glitch with Digital Editions not authorizing the device and it being ultimately an Adobe problem. I can't believe there is no way to reset this without intervention from Adobe and obviously their support is horrific. At least Adobe reader works...big whoop.
adobe id - firstname.lastname@example.org