5 Replies Latest reply on Sep 28, 2010 5:55 AM by OneMoreITGuy

    We Posted This Six (6) Days Ago and Still No Solution That Works!


      I posted the following 6 days ago and now I see that many others have the same problem.

      I have read and tried most all solutions posted WITHOUT success. I have used Reader for many years

      without a single problem until now. I read somewhere on this forum that Microsoft bought Adobe a while

      back...if this is true...I have my answer. If this is true that Microsoft bought Adobe a while back...we will

      probably get a solution when one is available from Microsoft...but we will probably have to pay for it.

      I am not trying to be nasty...only realistic.




      Here is my problem:
      I am trying to install Adobe Reader 9.2 update.
      When I try the install I get the following error:
      "Update  Failed...cannot install the update. Please run Adobe Reader Repair".

      I then run the Adobe Reader Repair and get the following ERROR.
      "Error 1402 Could not open key:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OpitionalCompo; nents\MSFS.
      Verify that you have sufficient access to that key, or  contact your support personnel"

      I am logged in as the  administrator on my computer.
      I have searched the Internet for  instructions but none has helped me correct my above problem.

      Here are my computer specs:
      Windows XP
      Version 5.1  (Build 2600.xpsp_sp3_gdr.091208-2036 : Service Pack 3)
      Physical  memory available to Windows:  1,046,620 kb

      I use Mozilla  Firefox Browser version 3.6..as my broswer.

      I also have  installed on my computer Internet Explorer version: 7.0.5730.13
      Cipher Strength: 128-bit.