Is User Access Control or an anti-virus program blocking the exe from running? You might also try right clicking and choosing run as administrator.
Jason San Jose
Software Engineer, Flash Builder
On this machine the administrator is disabled and my account has all the admin rights/privileges. I haven't changed anything on the machine since I installed the plugins for FB4 betas
A few questions and suggestions for things to try:
- are you on WinXP, Vista, or WIn7?
- is the installer extracting to its default desktop location before running, or are you extracting it to a custom location instead?
- have you already tried Jason's suggestion of right-clicking the installer exe, and choosing "Run as Administrator"?
- have you tried extracting the installer to a different temporary location instead, and running it from there? Be sure to keep all of the files in the extracted tree available, because the exe is only a bootstrapping launcher, that needs the other files available on disk in order to actually run the installation.
If all else fails, see if you can find this file, and delete it before re-running the installer:
c:\Program Files\Zero G Registry\.com.zerog.registry.xml
Please let us know how it goes,
Hi Chris and Jason
Thanks for the suggestions - I enabled my administrator account that had been disabled since I got this XP machine some 3 years ago and then was able to do the "Run as Administrator" as Jason suggested. I would never have thought of doing that since I have installed a lot of software - most from Adobe - over these last years with my account that has admin rights.