Have been using PP CS4 (as part of master collection) for several months, no problem. System details below. This morning I rendered a 1hr 1080i HDV 29.97df sequence in m4v format (AVCHD Blu-ray). I have done many other renders of this same sequence with no problems (MPEG 2, etc.). The render completed fine. I then decided that I'd like to study the output and possibly tweak the brightness. I attempted to import the sequence into PP. It imported, but showed as an orange screen with no video or audio. I assumed that this meant that PP was not able to interpret the rendered clip, which seemed odd (it seemed like a reasonable format- AVCHD with PCM audio).
As it wasn't a big deal, I simply deleted the imported clip and decided to do another render into HDV MPEG-2 format. (I am going to make a standard DVD also and wanted MPEG-2 footage.) I started the export (MPEG-2 1-pass VBR with 384K audio- standard preset, same one I had used many times before) and nothing happened; Adobe Media Encoder hung on the first frame with no progress. I tried Stopping the Queue and cancelling the current file. AME hung there. I had to use Task Manager to kill it. I then closed PP and rebooted the system. Opened PP with sequence again and tried exporting again in the same manner. Same results.
I tried this a few more times with different preset settings- each time AME would hang and make no progress. Each time I could not cancel it, but had to kill using Task Manager.
Next, I decided to re-render a small part of the sequence just to see if that would make any difference. I set a small work area and deleted the rendering files using the Sequence menu choice. Got red lines as expected. Hit Sequence + Render Work Area Effects. Nothing. Render hung with 0.02% complete. Tried to cancel. No dice. Had to use Task Manager to kill PP.
Tried this a bunch of times with different segments of the sequence. Each time I did this, I would cleanly reboot the system to make sure nothing was left in an odd state.
So at this point, I could not export nor render in either MPEG-2 or AVCHD.
Next: I create an entirely new dummy test project with DV footage, import, apply some effects, and render. NO PROBLEM. Export also works great.
Within same project, create HDV sequence and import short clip of HDV video. Plays fine. However, can render no effects, and cannot export. (Same problem as before: hangs.)
SO HERE IS WHERE I AM NOW:
PP works great in every way except I cannot render any effects to HDV footage and I cannot export HDV in MPEG-2 or AVCHD formats. I can render and export SD DV in SD formats (AVI, etc.) with no problem. I was also able to export HDV footage to SD AVI (but only without effects- if I tried to apply effects in PP, they would not render- hang as before).
Here is what I observe:
ImporterProcessServer.exe is hung in the background (task manager) as is PPProHeadless and processcoordinator. None of them show any CPU activity. Somehow the pipeline for HD processing is malfunctioning (stuck). There seems to be no problem for SD DV rendering.
Here is what I have done to try to fix this:
- Downloaded and updated to latest DirectX (9c for XP)
- Downloaded and updated to latest QuickTime
- Ran CHKDSK on system and A/V drives (no problems found)
- Reinstalled PP, AE, AME, and related modules from the original DVD-ROM set
- Downloaded all updates to PP, AE, AME from Adobe and installed
- Deleted all user folders for PP, AME, etc. (i.e., under Documents and Settings) and allowed software to re-create them.
- Deleted Media Cache and allowed PP to recreate it (which it did successfully). Also moved Media Cache to a few different drives.
- Doubled amount of virtual memory available (this was a shot in the dark given that everything had worked perfectly before)
- Recreated the plugin cache (holding SHIFT down)
- Checked for clean Event Log (in Windows Event Viewer)
- Checked various other AME and PP logs w/o finding anything interesting
- Checked that nVidia card has latest drivers (it did)
- Checked Services to make sure minimum of background tasks are running
- Checked to make sure disks have plenty of free space
- Sacrificed a goat to the moon god at midnight
(Kidding about the last one, but just barely.)
I am open to any and all suggestions, but I will be skeptical of suggestions that the hardware or system is at fault given that PP has run so well before and given that the machine displays no other problems. My hunch is that somehow something has damaged the MainConcept HD codec(s), but I assume that uninstalling and re-installing the Adobe software should have re-installed them, and that has not helped.I don't know of another way to test them, or to re-install just that component. The fact that SD processing works fine is puzzling.
I am frankly at a loss, and have spent 8+ hours trying to figure this out...
Thanks for help anyone can give!
Dell PW690/2 CPUs/2.66GHz Xeon Dual-Cores
Windows XP SP3 up-to-date with all OS patches
4 GB RAM
4 10K SATA disks inside the chassis
1 external eSATA RAID 0 array 1.5 TB dedicated to A/V files (about 50% free)
nVidia Quadro FX 3500 dual-monitor display w/two NEC 1770VX
M-Audio Delta AP 192
Pioneer Blu-ray and regular DVD drives.
Mainly 1080i HDV from JVC HD200 and Canon XH-A1. Some imported from FireStore, some captured via IEEE.
Also some older SD DV footage from Canon GL-2.