Glad to see that you posted here, and welcome to the forum.
Let's start with a few questions:
When you run the AV files from the camera through the great, free utility, G-SPOT, what does it show, especially for the Audio CODEC, and channel-count? A screen-cap of G-Spot would be very useful.
If you Import a WAV file (like one of the sounds from Windows) into PrE, do you get Audio there? This is but a test, of the Audio Hardware settings.
What is your Project Preset?
Good luck, and many others will be by soon.
Yes. I just did a test and I imported a file from Windows media (Unrelated to my camera- it was a sample video file) and the audio came with it just fine. I have not used G-Spot so I will go get that now.
Meantime, ensure that you're using the proper project preset -- AVCHD stereo -- and that you're using Premiere Elements' Get Media feature to download your video via USB from your camcorder.
If you are using another method to get your video into your computer, please tell us in detail the steps you are using.
Meantime, after checking the specs on this site:
It appears your camcorder can record in a variety of formats at a variety of frame sizes.
Note that Premiere Elements can only work with this video if you are shooting in FXP mode with a 1920x1080 frame.
You may not be able to edit the other "hybrid" video formats in Premiere Elements.
I did shoot the video in FXP 1920 x 1080.
I used the preset for my camera in PRE. I would like to thank you all for your help. Still can't get it to work.
Glad that this test worked. Now we know that you have Audio in PrE, so we can likely put the Audio Hardware & ASIO settings behind us.
The test of your AV files w/ G-Spot will tell us two things:
1.) that the Audio is in the files produced by the camera, when you have Copied those to the HDD
2.) what that Audio is with all the specs. and the CODEC in use
Good luck, and we'll be looking for the G-Spot info,