Are you saying that the program won't install, won't launch or won't open a new project?
Have you gone to Windows Update to ensure you have the latest updates and have you downloaded the latest version of Quicktime?
Also, have you gone to Photoshop Elements Help menu and selected the option to Check for Updates. Premiere Elements 8 has a very important update.
If all of this seems to be in order, you may want to uninstall Premiere Elements and do a reinstall.
It wont install at all. Photoshop loaded correctly first time but premier wont install at all. it keeps getting half way through the install and fails.
As you can see from this thread at Elements Village, no one is quite sure what causes this.
Some people think it may be caused by or dirty or defective installation disc.
One person in the thread recommended solution 2 from this link.
I'm afraid there is no magic bullet for this one. It has no obvious cause or resolution. It might be worth contacting Adobe Tech Support.
The CAB file is a "cabinet file," and contains much of the code, that is being installed in an archived, special container. This error message usually occurs, when the installation DVD is damaged, scratched, or has fingerprints on it. For some reason, the installer program cannot read it from the DVD.
As one is allowed to make a backup copy of the program installation discs, I would use a DVD copy utility, like the free ImgBurn and Copy your DVD. Often, this will get you a better copy of the DVD, should the damage be slight. I have had several installation DVD's that could not be read by the installation program, that worked perfectly by just making a Copy.
Next, one can Copy the full contents of the DVD to the computer. Many do this to the Desktop, and install from there. Again, doing the Copy (though to the HDD here) seems to work for many.
Last, contact Adobe and ask for replacement media, as it seems that yours is damaged.
Good luck, and hope that one of those works for you,
Thanks guys. I shall try this and see if it works.
Good luck, and please report your success.
sooo no luck what so ever. I copied the full contents of the CD to my external HDD and then tried to install it. Still fails at the same point everytime. I am going to see the techs at one of our local stores here and see if they have any ideas?
Sorry to hear this. My guess would be that the disc is damaged, and at the point of this CAB file.
Good luck, and please let us know how it turns out. Sorry that the Copy operation did not help.
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Try copying the disk on that XP computer that installed correctly. It may be that the DVD drive on your W7 machine is more sensitive, or possibly even faulty.
If that works but the W7 PC won't install the newly created disk then you could install across the network (if you have one) or copy it to your external HDD using the XP machine. If this works then a faulty DVD drive on your W7 PC is the most probable cause.
Insanity is hereditary, you get it from your children
Thanks to everyone that offered a solution. It seems the best method of fixing was throwing it against a wall and claiming it on warrenty/insurance.
Just kidding. it seems as though the CD was faulty as it wouldnt run on any other WIN7 computers. They made a copy and now working fine and it has installed on win7 with not a worry in the world.
After all the frustration, it now works.
It's always great to hear the success stories!
Happy moviemaking, Amanda!
This happens too often. Disc compatibility is one reason that my workstation has two different multi-drives, one LG and one Plextor, but I have a half-dozen other brands on other computers. I have found over the years, that some brands are just better with some discs.
The Copy function has always done it for me, even on some pretty skaggy discs. Some combo of drive and the Copy, has always worked for me.
Glad that you got it running, and installed, good luck,
soo another problem...
its says i havent downloaded the full content and need to download a content file of 3.6GB or use the disc. ahhhh... i dont know what to do!
You can downlod the additional content from the Premiere Elements download page. (You'll need to sign in with your Adobe ID -- the same one you use to log in to this forum.)