2 Replies Latest reply on Apr 23, 2010 7:45 AM by Jrees.83

    Trouble installing adobe reader


      I'm attempting to install a copy of adobe reader 9.3, which i downloaded from the adobe website, on a computer running windows xp with service pack three installed, but it fails and gives me an error, which says:

      "AdbeRdr930_en_US.exe has encountered a problem and needs to close.  We are sorry for the inconvenience".


      Checking the error information gives me:

      "AppName: adberdr930_en_us.exe  AppVer:  ModName: adberdr930_en_us.exe ModVer:  Offset: 000525c2"


      And looking at the application log error i see:

      "Faulting application adberdr930_en_us.exe, version, faulting module adberdr930_en_us.exe, version, fault address 0x000525c2."


      I've tried searching these error messages, I tried downloading and installing an earlier version (adobe reader 8), and i believe i'm current with my windows updates, i ran it multiple times yesterday, but no luck so far.


      If anyone has any help or suggestions, they would be greatly appreciated.