2 Replies Latest reply on Apr 23, 2010 7:45 AM by Jrees.83

    Trouble installing adobe reader

    Jrees.83

      I'm attempting to install a copy of adobe reader 9.3, which i downloaded from the adobe website, on a computer running windows xp with service pack three installed, but it fails and gives me an error, which says:

      "AdbeRdr930_en_US.exe has encountered a problem and needs to close.  We are sorry for the inconvenience".

       

      Checking the error information gives me:

      "AppName: adberdr930_en_us.exe  AppVer: 2.0.0.41  ModName: adberdr930_en_us.exe ModVer: 2.0.0.41  Offset: 000525c2"

       

      And looking at the application log error i see:

      "Faulting application adberdr930_en_us.exe, version 2.0.0.41, faulting module adberdr930_en_us.exe, version 2.0.0.41, fault address 0x000525c2."

       

      I've tried searching these error messages, I tried downloading and installing an earlier version (adobe reader 8), and i believe i'm current with my windows updates, i ran it multiple times yesterday, but no luck so far.

       

      If anyone has any help or suggestions, they would be greatly appreciated.

       

      Thanks