Photos in one of my Collections are shown as Missing, and I can not update them because Lightroom thinks they are Already in Catalog. In fact there are two versions of all these photos in the Catalog grid view: one is shown as Missing and the other is not missing. How can I update the Collection photos without manually recreating the Collection?
In detail: I had some photos in my Lightroom Catalog. I added them to a Lightroom Collection. All was well.
Later, outside of Lightroom, I decided to copy the photos to a new folder on a new hard drive. Then I deleted the original photos and folder.
The LR Catalog now shows two instances of these photos, a good one and a Missing Photo. When I ask to Locate in Finder the good one, LR accurately shows it s location on my hard drive. Both instances of the photos have identical names and thumbnails. The LR Collection shows only one instance of the photos and they all show Missing Photos icons.
When I try to Locate the Missing Photo, I get this message "Already in Catalog. the file "xxx" is associated with another photo in the catalog. Each file can only be associated with one photo." In other words, I am unable to get the LR Collection to recognize the new location of the digital file.
If I delete the photo duplicate with the Missing Photo icon, the photo is removed from my Collection. This is not acceptable for two reasons: I have now 449 "Missing" images in this Collection and I do not want to manually list, delete and then replace each one. I think this is the job of an asset management database like Lightroom, and I depend on it to keep accurate track of everything.
It has been 17 days since I opened a Customer Support case and I have had numerous exchanges with the Adobe reps, including a 1.75 hr. phone conversation, and still no solution. Sometimes there seems to be a language problem but at other times a lack of product knowledge. Is there anyone out there that can help?