4 Replies Latest reply on Apr 25, 2010 11:10 AM by maggieb9975

    authorizing a sony reader

    Allstose

      How can I get DE to open the

      device setup assistant so that I can authorize my sony reader?

        • 1. Re: authorizing a sony reader
          Jim Lester Level 4

          You have to have the Sony software installed and use Windows ( it doesn't work on Mac ).

          • 2. Re: authorizing a sony reader
            maggieb9975

            Jim, what about an aluratek libre? I just had my case file closed.

            They said they reset my too many activations and I should be able to authorize reader but I am so scared to do anything to screw it up. Should I reinstall ADE first or any other suggestions..I am scared to mess this up. Thanks

            • 3. Re: authorizing a sony reader
              Jim Lester Level 4

              Sony is a special case as ADE uses the Sony software to communicate with Sony readers.  For the Libre, there's nothing special you need to do, just go ahead and let it authorize.  Don't however deauthorize the device, unless something is seriously wrong or you are so instructed by tech support (preferrable Adobe or Sony who can reset your activations to the correct level.)  Deauthorizing either the device or ADE does not get you an authorization back, but instead just removes the activation information from the device/computer.

              • 4. Re: authorizing a sony reader
                maggieb9975 Level 1

                Thanks Jim, It worked! I was actually pleasantly surprised how quickly this was resolved....the support

                worker was very helpful and it was resolved in 4 days...I am keeping my Aluratek which I really like and crossing fingers for no more issues...