I am still struggling with this... Could anyone help?
I'm sorry you've run into this problem. It appears you've attempted many of the approaches I would have taken, but I have a few more that you might want to try out.
The following messages may appear during installation or uninstallation of the AIR runtime:
- "An error occurred while installing Adobe AIR. Installation may not be allowed by your Administrator. Please contact your administrator."
- "An error occurred while uninstalling Adobe AIR. Uninstallation may not be allowed by your Administrator. Please contact your administrator."
To troubleshoot these issues, try performing the the following steps in this order:
Hopefully this helps. Please let us know how it works out.Chris
- The Logitech Video driver (LVPrcSrv.exe) is known to cause issues with the installation of the runtime. If the application is loaded, end the process by selecting it from the Windows Task Manager.
- Verify that your windows has the latest latest Windows Service Packs and updates are installed on the system. These include updates for Windows Installer.
- Windows Installer may be damaged or unregistered. The following Microsoft TechNote articles describe how to address:
- Microsoft Knowledge Base: The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP
- Microsoft Knowledge Base: Error message when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: 'The Windows Installer service could not be accessed'
- Microsoft Knowledge Base: 'The Windows Installer service could not be accessed' error message when you try to install Office
- Microsoft for Windows Installer update/hotfix. There was an issue with Microsoft Windows Installer that affected AIR installations.
Thanks for the help.
Unfortunately, after trying everything mentioned, I am still not able to install the Adobe Air program.
I have been trying to make sense of the .log file, but am not sure where I should be looking. Any insights?
I have also recently removed all other Adobe applications using the adobe clean script program, but no luck. I just can't believe the trouble I'm having with this.
I have come to the conclusion that the installer must be conflicting with another program that I have installed, or a missing file that it needs.
I guess I need more information about what files Adobe Air references when it installs, and what kinds of files or programs it is likely to conflict with.
Thanks for any and all assistance.
Ok I figured out what the issue was, and I must admit I wish this were better documented. Anyway, here are the details I posted in a Windows 7 forum:
It seems that I needed to run the .exe file with the "-uninstall" parameter once before trying to install again. Even though I had uninstalled through Windows 7 uninstaller, Revo uninstaller, and Microsoft Installer Cleanup, as well as cleaning out the registry thoroughly, it seems it wasn't getting uninstalled.
So, for anyone else with the same problem, try this:
1) Make a shortcut of the Adobe AIR installer executable.
2) Right-click the executable, go to properties, click on the "shortcut" tab.
3) In the "Target" field, add "-uninstall" (minus quotes) to the end of the existing text.
4) Run the file, and Adobe AIR will truly be uninstalled this time.
5) Now run the original installer file to install the program.