5 Replies Latest reply on May 23, 2010 5:54 AM by RineyBree

    "Sorry, an error has occurred... Installation may not be allowed by your administrator"

    RineyBree

      Hello everyone.  I am getting the above message when trying to install Adobe AIR.  Here is more information on the issue:

       

      1) I used to have it installed fine, but when I uninstalled it something must have broken because I cannot now reinstall.

      2) I am running Windows 7.

       

      Here is the output of the .airinstall.log file that is created when I try to install:

       

      "Performing runtime install

      UI SWF load is complete

      UI initialized

      starting user confirmation

      Version of this installer: 1.5.3.9130

      Installation type: new

      starting elevated install

      subinstaller: starting install

      subinstaller: Scheduling runtime installation operations

      subinstaller: uninstall scheduled for 1.0.4, 1.0.6, 1.0.5

      subinstaller: Installed Product GUID:  is same:false

      subinstaller: Beginning runtime installation

      subinstaller: Beginning install

      subinstaller: Installing c:\users\buta\appdata\local\temp\air68cc.tmp\setup.msi

      subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      subinstaller: Rolling back install of c:\users\buta\appdata\local\temp\air68cc.tmp\setup.msi

      subinstaller: Rollback due to error complete

      subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      Failed during elevated install: error 0 1603

      runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      begin quitting"

       

       

      Here are things I have done to try to fix the problem, to no avail:

       

      1) Uninstalled

      2) Used Windows Installer Cleanup

      3) Used a registry cleaner to remove all traces of Adobe AIR

      4) Tried installing in safe mode

      5) Installed with administrator privileges

      6) Scoured the internet for advice

       

      I think the problem may lie in a missing DLL or something, as when I uninstalled Adobe AIR last time it was a little messy and I think I may have removed a necessary DLL.  I can't imagine that this would really be a problem, though.

       

      If anyone has advice, it would be VERY much appreciated.