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I assume that you are using Windows, but I don't know what web browser you use.
But let's start with this; open this document http://kb2.adobe.com/cps/191/tn_19166.html
- download the Flash Player uninstaller mentioned in section 1 (save it to disk);
- download the appropriate installer from section 5 (save to disk);
- close all browser windows, then run the downloaded uninstaller, followed by the installer.
If you are still having problems, give us some more details.