User clicks the help icon in the app (or F1) and gets two browser windows instead of one. The first one is a blank browser instance. Second one, which overlays on top, is the actual help window.
I followed Mr. Grainge's link to his website but the question is really not answered and is more of a second window on CSH call issue. This is occurring EVERY time the user opens the Help system.
Does Adobe have a fix for this issue? This issue is blocking our use of WebHelp in our application. We are using IE7/IE8 on mostly Windows7 machines (some still have XP).
Does anybody know an answer for this so that the user only gets the help window?
SouthTexasRoboDude (slightly Hurricane-addled...)
I tried replacing the whchs_home.htm file as recommended by Peter (per item 1 in his "Using RH8" topic - http://www.grainge.org/pages/authoring/rh8/using_rh8.htm). The file replacement did not completely fix the problem. We still have both windows appearing and staying open when we click our Help link in IE 7 or IE8. The blank window appears briefly and then goes away when using Firefox 3.6.
I reported this as a bug and encourage others to do so in the hope of getting a fix from Adobe.