9 Replies Latest reply on May 5, 2010 2:07 AM by Haacko

    Device error - the target device isn't suitable for use.

    erwin955

      A very painful error, happening on a lot of causes as it seems.

       

      So far, when I had it, it was when some menu item areas where touching each other on a Scene Menu.

      Now, all is ok on this side. There is no event showing at the bottom. I'm trying to burn to an 8.5 GB folder, the work disk is the same as the destination disk and has 240 GB free ... and I get this error near the end of the process, when it is about to create the target folder and its to-be-burned contents.

       

      No indication of what is wrong ... Is there a log somewhere on the disk, to find something more meaningful ? Surely, a module integrated in the product is encoutering something it thinks is wrong, while the rest of the product thinks it's right.

       

      There should surely be a log or multiple log files where I can look for what is the cause of the problem ? Or an option to launch PRE with, to trigger proper logging ? Help ...

      Even if cryptic, this is always something more than this standard error message meaning nothing, andI can try to guess.

       

      Thanks in advance for any hint, Erwin.

        • 1. Re: Device error - the target device isn't suitable for use.
          nealeh Level 5

          Is it a local folder on an internal disk (rather than on a network or a USB drive)?  If not that might be a contributory factor.

           

          Depending on your OS it may be a problem with permissions. Check that you have full access to the target folder.

           

          Cheers,
          --
          Neale
          Insanity is hereditary, you get it from your children

          • 2. Re: Device error - the target device isn't suitable for use.
            erwin955 Level 1

            Yes, folder on internal disk. Precision, I have already created and burned other projects using

            the same install and folders. So it is not a static problem like access rights, accessibility.

            More like a problem with menu marks ... But since my prject has more than60 of them, I'd rather look for a log than trying to do a test removing each of them .. 3 hours for a generation * 60+ menu marks .. definitely not an option.

             

            Thanks, Erwin.

            • 3. Re: Device error - the target device isn't suitable for use.
              erwin955 Level 1

              For those to whom the same happens, I solved the problem by removing the last Return-to-menu mark.

              If only PRE messages were more explanatory or detailed ...

               

              Erwin.

              • 4. Re: Device error - the target device isn't suitable for use.
                the_wine_snob Level 9

                The error messages can be horribly cryptic, and this is especially true when they occur during the authoring phase. PrE uses elements of the Sonic (the company that patented almost everything relating to authoring DVD/BD's) authorcore. These are individual modules, and are hidden by an abstraction layer (what you see when you start authoring a DVD/BD). Sonic's modules do not talk well with each other, with the OS, or with the Adobe abstraction layer. Often one will yield an error, but PrE does not know what it means, or even if it's from the OS or the Sonic authorcore. PrE then has to guess what the error is, and sometimes will guess very wrong. This is an even bigger problem in the full-featured authoring program, Encore, as it uses many more of the Sonic modules. It is often easier reading an obscure code, than those error messages.

                 

                I do agree that having plain error messages would be great, but it is not likely to happen - at least in MY lifetime.

                 

                Thanks for reporting what was hanging up your Project and good luck,

                 

                Hunt

                • 5. Re: Device error - the target device isn't suitable for use.
                  hansname Level 1

                  @Erwin

                   

                  Had a similar problem that was driving me crazy. Have the latest hardware and software, won't try to list those data. Burning a project tot DVD: no problem. Burning a project with menu to DVD: Device Error. Burning the same project to Folder (4.7 GB): Device Error. Yes, I didn't believe that one either. Saw your solution and tried the same: I removed the stop marker at the very end. It worked! I love you, Erwin. Shame on Adobe.

                   

                  Han

                  • 6. Re: Device error - the target device isn't suitable for use.
                    the_wine_snob Level 9

                    Han,

                     

                    Welcome to the forum.

                     

                    Glad that you found a solution for your problem too. That is the beauty of this forum - first, posters usually get some resolution, and then others benefit, so long as the solution is posted. That is one reason that I steer people to the forum before Adobe T/S - the answers are usually here.

                     

                    Good luck and happy editing,

                     

                    Hunt

                    • 7. Re: Device error - the target device isn't suitable for use.
                      erwin955 Level 1

                      Glad that this could be of use to somebody else. Then the time I lost on this problem was not a waste of time .

                       

                      Thanks.

                      Erwin.

                      • 8. Re: Device error - the target device isn't suitable for use.
                        the_wine_snob Level 9

                        Unfortunately, you lost time, but did help another user, so there is some "pay back."

                         

                        That is why we plead with posters to update the threads, especially with what has worked for them - others benefit later on. However, some will just post back, saying "hey, I found the solution," and never give any details. While we feel happy for them, we'd ALL like to know what worked. First, it helps us help others, and then it directly helps others later on.

                         

                        A big thank-you!

                         

                        Hunt

                        • 9. Re: Device error - the target device isn't suitable for use.
                          Haacko Level 1

                          Erwin - thank you for the tip.  I have had the same problem and tried several builds as you have taking aroound 2.5

                          hours per build.  Removing the Stop marker has enabled me to write to a directory, Still have an error with regard to the menu not automatically shoiwng.  However, as I write, burning direct to a DVD to remove any copying problems..

                           

                          Again, many thanks for your help.

                           

                          Tony